Tina Strong
Scurry,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Owner
B&D Welding Services
10.2014 - 09.2024
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Office Manager
Wolf Trailers
06.2018 - 10.2023
- Assisted in managing office supplies and inventory to ensure operational efficiency.
- Supported scheduling and coordination of meetings and appointments for team members.
- Maintained organized filing systems to enhance document retrieval and workflow.
- Communicated effectively with vendors to facilitate office maintenance and services.
- Contributed to onboarding processes by preparing materials for new hires.
- Utilized office management software to streamline administrative tasks and improve productivity.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Implemented basic data entry tasks to maintain accurate records for the department.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Front Office Receptionist - Charge Entry - Coder
Wise County Medical and Surgical
12.2011 - 10.2014
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Researched and resolved medical record discrepancies.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Generated reports to identify coding trends and discrepancies.
- Followed up with medical staff regarding missing information in patient records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Collected payments, processed transactions and updated relevant records.
Receptionist Administrator
Allen Samuel Auto Plex Collision Center
05.2009 - 09.2011
- Implemented scheduling systems, optimizing appointment management and resource allocation for staff.
- Developed and maintained filing systems, improving retrieval times and organization of critical documents.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Salon Manager
Hotties Tan & More
03.2004 - 12.2010
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Insurance Coordinator - Collections
Joe Mike Murphy, DDS
05.2002 - 12.2004
- Coordinated insurance claims processing, ensuring timely resolution and compliance with company policies.
- Streamlined documentation processes, improving accuracy and efficiency in claim submissions.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Office Manager
Shokooh Aletaha, DDS
08.1996 - 04.2002
- Managed inventory control of dental supplies
- File, Prepare Super Bills and Charts
- Overview of 3 Dental Assistants
- Overview of all lab cases
- Closing of all daily activities and deposits
- Check patients in and out
- Verify, review and submit all insurances
- Input ICD-9 and CPT codes for treatment plans
- Account Receivables
- Financial arrangement for patients
- Coordinate all scheduling
Education
High School Diploma -
West Mesquite High School
Mesquite, TX03.1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Office Manager
Wolf Trailers
06.2018 - 10.2023
Owner
B&D Welding Services
10.2014 - 09.2024
Front Office Receptionist - Charge Entry - Coder
Wise County Medical and Surgical
12.2011 - 10.2014
Receptionist Administrator
Allen Samuel Auto Plex Collision Center
05.2009 - 09.2011
Salon Manager
Hotties Tan & More
03.2004 - 12.2010
Insurance Coordinator - Collections
Joe Mike Murphy, DDS
05.2002 - 12.2004
Office Manager
Shokooh Aletaha, DDS
08.1996 - 04.2002
High School Diploma -
West Mesquite High School