Tina Stuart
Summary
Dynamic and client-focused professional with 10+ years of experience in account management, customer engagement, and vendor relations. Proven ability to lead client onboarding, manage complex implementations, and build long-lasting relationships across diverse industries. Adept at leveraging CRM systems, optimizing post-sale value delivery, and driving client satisfaction and retention.
Overview
2026
2026
years of professional experience
Work History
Enterprise Account Executive
T-Mobile USA
2022 - Current
- Spearheaded B2B solution rollouts across Connecticut shoreline accounts, enhancing client experience and reducing churn by 18%.
- Managed full customer lifecycle, including needs analysis, onboarding support, and technical implementation follow-through.
- Collaborated and managed cross-functional teams to ensure seamless delivery and satisfaction for key enterprise accounts.
- Leveraged CRM tools to track customer interactions, resolve issues efficiently, and ensure ongoing retention.
- Conducted procurement discussions and negotiated contract renewals, leveraging over cost.
Account Manager
AT&T Mobility
2019 - 2021
- Oversaw vendor sourcing and relationship management for corporate clients, ensuring timely delivery and compliance.
- Analyzed vendor proposals, conducted cost-benefit analysis, and contributed to budget optimization.
- Supported onboarding and post-sale service follow-up to ensure high NPS and client satisfaction scores.
Retail Manager – Customer Success
AT&T Mobility
2014 - 2019
- Manage end-to-end customer experiences including booking, project onboarding, and post-service follow-up.
- Coordinate purchasing and sourcing of home products, managing supplier relationships and ensuring delivery timelines.
- Maintain CRM and calendar tools to streamline project assignments and enhance client satisfaction.
- Designed and executed business strategies to exceed sales targets.
- Consulted with clients to enhance business outcomes and solve complex issues.
- Delivered outstanding customer service and cultivated client loyalty.
Education
Bachelor of Science - Business Administration
Post University
MBA - Marketing Business Administration
Post University
Skills
- Customer Success & Retention
- Client Onboarding & Implementation
- Vendor Management & Procurement
- CRM Tools (Salesforce, HubSpot)
- Contract Negotiation
- Cross-Functional Collaboration
- Project Coordination
- KPI & Performance Tracking
- Post-Sale Relationship Management
- Team Management
Tools And Systems
- Salesforce
- HubSpot
- Microsoft Excel
- Google Workspace
- Slack
- Trello
- Asana
- Teams
Timeline
MBA - Marketing Business Administration
Post University
Enterprise Account Executive
T-Mobile USA
2022 - Current
Account Manager
AT&T Mobility
2019 - 2021
Retail Manager – Customer Success
AT&T Mobility
2014 - 2019
Bachelor of Science - Business Administration
Post University
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