Summary
Overview
Work History
Skills
Timeline
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Tina Surroz

Mount Laurel,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Operations Manager

Floor and Decor
10.2021 - Current
  • Supervise operations staff and kept employees compliant with company policies and procedures.
  • Empower employees to take ownership of their career goals while helping them achieve them.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Lead hiring, onboarding and training of new hires to fulfill business requirements.
  • Manage expenses to optimize P&L results.
  • Glint score 90


Digital Coach

Walmart
03.2021 - 10.2021
  • Effectively managed 70 direct reports to successfully fulfill time based customer orders
  • Held associates responsible for results through frequent performance conversations.
  • Activist for communicating associate needs as well as providing training and clarity to associates for company initiatives.

Assistant Store Manager/HR Ops

Kohl's
01.2002 - 03.2021
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Provided regular feedback and coaching to associates to help foster their development.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations and visual standards.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Skills

  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Staff training
  • Inventory management
  • Employee motivation
  • Performance management
  • Onboarding and orientation
  • Schedule management
  • Decision-making
  • P&L management

Timeline

Operations Manager

Floor and Decor
10.2021 - Current

Digital Coach

Walmart
03.2021 - 10.2021

Assistant Store Manager/HR Ops

Kohl's
01.2002 - 03.2021

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Tina Surroz