Tina Tamayo-Locklear
Transamerica Life Insurance Company
CEDARRAPIDS
19
years of professional experience
Detail-oriented Defined Benefit Specialist experienced in benefits administration, compliance, and enhancing employee satisfaction. Resolved complex benefits inquiries through effective communication and critical thinking, promoting informed decision-making regarding pension plans. Focused on improving organizational efficiency and employee understanding of benefits.
Work History
Defined Benefit Specialist
7 Years 11 Months- Led open enrollment sessions, providing guidance to employees on benefit choices and changes.
- Collaborated with HR to streamline benefits administration processes, enhancing efficiency and accuracy.
- Analyzed employee benefits options to ensure compliance with company policies and regulations.
- Developed and implemented training materials for staff on benefits enrollment procedures.
- Resolved issues and inquiries from plan participants regarding pension benefits and deductions through email and system generated inquiries.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Ensured accurate benefits enrollment by meticulously reviewing and processing participant forms.
- Organized annual benefits fairs to educate employees on their options and encourage informed choices.
- Assisted in transition to new benefits platform, minimizing disruptions for participants.
Customer Service Representative Temp
1 Year 11 Months- Resolved customer inquiries regarding pension benefits and claims, ensuring a high level of satisfaction.
- Educated clients on pension benefit details to enhance understanding and retention.
- Streamlined communication processes between departments to improve response times and service efficiency.
- Mentored junior representatives on effective customer interaction techniques and problem-solving strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Co Owner
8 Years 7 Months- Directed daily operations to ensure timely delivery and optimal logistics performance.
- Implemented cost-saving measures through efficient route planning and resource allocation.
- Oversaw compliance with federal regulations related to transportation and freight handling.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in onboarding new staff by providing orientation on office protocols and procedures.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Developed and maintained accurate financial statements to ensure compliance with accounting standards.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
Education
GED
No Degree - Paralegal Studies
Skills
Communication skills
Benefits education
Retirement plans
Benefits interpretation
Attention to detail
Pension analysis
Time management
Multitasking
Reliability
Critical thinking
Teamwork and collaboration
Verbal and written communication
Timeline
Defined Benefit Specialist
Transamerica Life Insurance Company
08.2018 - 07.2026Read More
Customer Service Representative Temp
Transamerica Life Insurance Company
09.2016 - 08.2018Read More
Co Owner
Locklear Trucking
01.2008 - 08.2016Read More
Metro High School
GED
Read More
Kirkwood Community College
No Degree from Paralegal Studies
Read More