Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Taylor

Linden,NJ

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Accuracy-driven Cash Office Associate versed in entering data, reviewing transfers and checking balances. Well-organized and systematic with resourceful approach to challenges. Diligent professional with upbeat attitude and superior communication skills. Meticulous financial support professional familiar with financial operations, recordkeeping and documentation requirements. Excellent multitasking and problem-solving abilities combined with a calm and professional demeanor in even the most challenging circumstances.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Balance Processor/Cash Logistics Processor/M5 Tech

Brinks Incorporated
Linden, NJ
04.2015 - Current
  • Complete data entry for all currency transactions.
  • Prepare outbound currency orders and replenishments.
  • Process, verify and reconcile inbound and outbound currency transactions.
  • Count, verify and report currency inventory daily.
  • Understand how to prep currency for the BPS/M-5 and header card use
  • Use high speed BPS/M-5 to achieve daily production goals
  • Experience in account reconciliation in the following: cash handling, inventory control, deposit processing, vault processing, account reconciliation, ATM processing and Cashier/Teller
  • Ability to work with phone based support group to resolve issues and follow messages on BPS/M-5 system.

Customer Service Representative

AT&T
Atlanta, GA
08.2021 - 10.2021
  • Listen actively to understand customer's concerns, troubleshoot technical issues, and provide accurate information and solutions to resolve problems effectively.
  • Assist customers with billing inquires, account management, plans upgrades, and service cancellations, following AT&T's polices and procedures.
  • Educate customers on AT&T offerings and promotions, and features to help them make informed decisions and maximize their experience.
  • Process customer transactions, service orders, and equipment exchanges accurately using AT&T systems and tools
  • Document customer interactions and maintain detailed records of inquires, resolutions, and follow-up actions to ensure timely and consistent service.
  • Collaborate with internal teams, including technical support, sales, and billing departments, to address complex issues and escalate unresolved matters as needed.
  • Stay current on AT&T's products,services, promotions, and polices through training sessions and ongoing learning opportunities.

EZ Pass Window Clerk

Superior Workforce Solutions
Staten Island, NY
02.2014 - 11.2014
  • Process telephone inquires, fax information/ applications to customer if required.
  • Perform account maintenance, including address changes, payments, adjustments, and statement request.
  • Research overcharges and submit for adjustments.
  • Help process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily phone log.
  • File applications and other paperwork, as necessary.
  • Must remain professional under every circumstance with patrons and staff members.

Education

Bachelor's in Accounting -

Empire State College
Hartsdale, NY
05-2014

Bachelor's in Business Management -

Mercy College
Dobbs Ferry, NY
05-2013

Associate in Business Administration -

Westchester Community College
Valhalla, NY
12-2012

High School Diploma -

Robert E Lee High School
Montgomery, AL
05-1993

Skills

  • Medical Receptionist
  • Cash Handling
  • Customer Service
  • Retail Sales
  • Cash Register
  • Cash Handling
  • Supervising Experience
  • Typing
  • Account Reconciliation

Certification

  • New York State Security License
  • CPR Certified

Timeline

Customer Service Representative

AT&T
08.2021 - 10.2021

Balance Processor/Cash Logistics Processor/M5 Tech

Brinks Incorporated
04.2015 - Current

EZ Pass Window Clerk

Superior Workforce Solutions
02.2014 - 11.2014

Bachelor's in Accounting -

Empire State College

Bachelor's in Business Management -

Mercy College

Associate in Business Administration -

Westchester Community College

High School Diploma -

Robert E Lee High School
Tina Taylor