Tina Taylor-Johnson
Staunton,VA
Summary
Accomplished Patient Care Investigator and GAC-1 Administrative Supervisor at Western State Hospital, skilled in detailed report writing and ethical due diligence. Expert in conducting thorough interviews and managing sensitive information, ensuring compliance and minimizing litigation risks. Proven ability to enhance operational efficiency through effective training and support, fostering a culture of integrity and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Investigator
Western State Hospital
09.2023 - Current
- Facility Investigations Training (FIT) Certification
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to activities and behaviors based from written complaints from staff and patients presented to the Directors Office and performed investigations to resolve at their request.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Conducted interviews with witnesses and clients.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Conducted impartial investigations into complaints by employees and patients gathering facts form interviews of suspects, witnesses, and complainants.
- Carefully documented statements, observations, and evidentiary materials.
- Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity.
- Working knowledge of the facilities Patient Incident database
Emergency Coordinator/GAC-1 Admin. Supervisor
Western State Hospital
12.2017 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for eight employees.
- Interceded between employees during arguments and diffused tense situations.
- Serve as the Western State Hospital Database Administrator for the Everbridge Mass Notification System
- Serve as the Western State Seclusion and Restraint CHRIS Database communicating with Central Office when corrections and deletions are needed
- Supervise the process of facility admissions data entry after hours, weekends and holidays for Western State Hospital and Commonwealth Center for Children and Adolescence.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Serve as the Western State Hospital Seclusion and Restraint In-house Database Administrator for corrections/deletions of data entry.
- Administrator for Dispatch for the Omnigo Database used create logs for Public Safety.
- Access Control with the use of Symmetry for facility access and emergencies
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Perform and supervise new admissions data entry and patient recording of patient movement using the Symmetry, Avatar and S.A.R.A. Systems.
- Working knowledge of the facilities patient Incident database
Office Specialist II
Western State Hospital
05.2012 - 12.2017
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy
- Responded to inquiries from callers seeking information.
- Input data into spreadsheets and databases for Quality/Risk Management Departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Created and maintained detailed records of all office activities.
- Resident expert for the Information Center for facility data entry for Seclusion and Restraint In-house and CHRIS databases
- Lead for training of new employees
- Dispatching and log generation for Public Safety logs
- Perform and supervise new admissions data entry and patient recording of patient movement using the Symmetry, Avatar and S.A.R.A. Systems.
Education
No Degree - Business Management Human Resources & Health Care
Mary Baldwin College (Adult Program)
Staunton, VANo Degree - Business Management Administration
American National University
Harrisonburg, VASkills
- Interview techniques
- Ethical and honest
- Due diligence
- Report development/Writing
- Data review
- Interviewing witnesses
- Social media investigations
- Continuous improvement
- Report preparation/Generation
- Research
- Records handling
- Case documentation
Certification
- Facility Investigator Training
- Certificates in Basic, Intermediate, and Supervisory Management and Instruction
- Phase 1 Corrections Training
- (FEMA) Emergency Management Institute Independent Training: IS 18.16-FEMA EEO Employee Course, IS 19.16-FEMA EEO Supervisor, IS-20.13 - diversity Training, IS-100/100.HC Intro. to Incident Command System/Incident Command for Health Care /Hospitals, IS-106 Workplace Violence Awareness, IS-200/200 HC-ICS for Single Resources & Initial Action Incidents, IS 700-National Incident management System, IS 800.B-Intro. to National Response Framework, IS 907-Active Shooter
Timeline
Patient Care Investigator
Western State Hospital
09.2023 - Current
Emergency Coordinator/GAC-1 Admin. Supervisor
Western State Hospital
12.2017 - Current
Office Specialist II
Western State Hospital
05.2012 - 12.2017
No Degree - Business Management Human Resources & Health Care
Mary Baldwin College (Adult Program)
No Degree - Business Management Administration
American National University
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