Tina Terry
Crystal Lake,IL
Summary
Experienced Human Capital Management Consultant III with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Passionate about teamwork and enhancing client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HCM Consultant III
Automatic Data Processing (ADP)
04.2017 - Current
- Provide ADP functional consulting services by acting as the Vantage eTime and Labor subject matter expert and leading clients through the entire system's development lifecycle.
- Work on all project phases for ADP Vantage eTime and Labor, including fit/gap, configuration, and testing.
- Assist clients in fully integrating the ADP Vantage eTime and Labor system into their current business environments and provide input on best practices.
- Advise client on options, risks, and any impacts on other processes or systems as well as issue resolution and deescalating.
- Coordinate system set up, training, product enhancements and general technical support.
Administrative Coordinator
Forms Fulfilment Center, CDK Global
09.2015 - 07.2016
- Welcoming new Dealership clients to the organization through Forms process introduction orientation with client Project Advocates to facilitate installs of new and existing clientele
- Managing resources of several high-level projects simultaneously and communicating to all involved teams as the client advocate’s first point of contact
- Processing all required Laser and Impact forms pertaining to Finance & Insurance, Parts, Service, Accounting, Digital Contracting, and several other products for many large U.S
- Regions
- Resolving administrative issues by analyzing information; identifying and communicating solutions.
Laser Artwork Specialist
Center of Excellence; CDK Global
11.2013 - 09.2015
- Managed regional Finance and Insurance (F&I) installations by providing pre and post install support for required form changes, orders, and issues
- Acted as primary liaison between Project Managers, Utilization/Training Specialists, Sales Associates, and Automotive industry clients
- Ensured deadline requirements were met, communicated clear issues, and adjusted workflow accordingly
- Sustained timely knowledge of DMV state laws and regulations pertaining to all regions.
End User Support Technician
Automatic Data Processing (ADP)
08.2012 - 11.2013
- Championed client support in a small team for over 6,000 ADP internal users through many ADP OS’s and applications in a high-volume environment
- Dominated weekly user surveys with positive feedback; transformed the quality level of support expectations
- Proven advanced customer service abilities enhanced client experiences leading to instrumental operation improvements
- Chosen Subject Matter Expert (SME) for various high-impact areas; cross-company New Employee onboarding, support and service training, and Executive Committee (VP) Staff support management procedures.
IT Support Specialist
HQ
07.2011 - 06.2012
- Coordinated critical incident response services to over 9,000 Walgreens stores nationwide to resolve urgent and chronic issues by dispatching technicians, troubleshooting, and employing customer service skills
- Remotely supported core overall store components such as pharmacy systems, electronics, and priority storefront operations through various system applications
- Routinely received recognition and appreciation from customers;
- Hand selected to Train team in providing excellent customer service and support.
Education
Professional in Human Resources Certification (aPHR) -
HR Certification Institute
2016
Bachelor of Arts - Human Resources & Organizational Leadership
Rasmussen College
2014
Skills
- Remote Conferencing and Communication
- Time Tracking and Payroll Administration
- Training Development and Execution
- Subject Matter Expertise
- Strong Interpersonal Skills
- Resource Management
Certification
- aPHR - Associate Professional in Human Resources
Timeline
HCM Consultant III
Automatic Data Processing (ADP)
04.2017 - Current
Administrative Coordinator
Forms Fulfilment Center, CDK Global
09.2015 - 07.2016
Laser Artwork Specialist
Center of Excellence; CDK Global
11.2013 - 09.2015
End User Support Technician
Automatic Data Processing (ADP)
08.2012 - 11.2013
IT Support Specialist
HQ
07.2011 - 06.2012
Professional in Human Resources Certification (aPHR) -
HR Certification Institute
Bachelor of Arts - Human Resources & Organizational Leadership
Rasmussen College
- aPHR - Associate Professional in Human Resources
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