Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tina Thigpen

Stockbridge,GA

Summary

Well-versed in legal regulations and requirements relevant to cargo exports. Proven skills in maintaining compliant and efficient shipments throughout entire process. Keep customers satisfied by communicating updates and avoiding delays. Fastidious Export Agent with experience coordinating resources, paperwork and space to handle ocean imports and exports. Forward-thinking, dedicated and systematic with strong attention to detail. Over 30 years of experience in exports and logistics. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

30
30
years of professional experience

Work History

Billing Coordinator - Seafreight

Kuehne + Nagel
East Point, GA, Georgia
11.2022 - 04.2023
  • Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.

Sea Logistics Reefer & Healthcare Export

Kuehne + Nagel
East Point, Georgia
04.2020 - 10.2022
  • Maintained high standards of internal and external customer service.
  • Led and managed projects to support logistics efforts and plans.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Drafted shipment reports to inform management and clients.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.

Ocean Export Specialist

SeafreightKuehne + Nagel
East Point, GA
09.2011 - 03.2020
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Filed paperwork according to standard operating procedures and entered data points into tracking system.
  • Prepared and submitted AES filings, letters of credit and export declarations.
  • Monitored and documentation the handling of dangerous goods to keep operations in line with IMDG rules and regulations.
  • Adhered to SOPs and legal regulations for pharma and perishable shipments.
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Evaluated cost, timing and sustainability factors of different shipping routes to select optimal choices.

Ocean Import & Export Specialist

AFC Worldwide Express
College Park, GA
04.2009 - 08.2011

Customer Account Manager

Global Link Logistics
Tucker, GA
07.2006 - 02.2009

Ocean Export Manager

Hellmann Worldwide Logistics
Atlanta, GA
03.2004 - 07.2006

Ocean Export Agent

Geologistics Americas
College Park, GA
04.2003 - 03.2004

Ocean Export Supervisor

JAS Forwarding-USA
Atlanta, GA
06.2002 - 03.2003

Senior Ocean Export Coordinator

Schenker Logistics
College Park, GA
02.1997 - 06.2002

Ocean Export Specialist

Dan Transport
College Park, GA
04.1996 - 01.1997

Ocean Export Specialist

HellmannDanzas
College Park, GA
08.1995 - 04.1996

Ocean Export Specialist

Georgia International
College Park, GA
02.1993 - 08.1995

Education

High School Diploma -

Stockbridge High School
Stockbridge, GA
06.1990

Skills

  • Verbal and Written Communication
  • Services Rendered Documentation
  • Financial Documentation
  • Discrepancy Resolution
  • Billing and Invoicing
  • Compliance Checking
  • Carrier Booking
  • Shipment Tracking
  • Relationship Management
  • Cargo Booking
  • Schedule Coordination
  • Document Preparation
  • Reliable & Trustworthy
  • People Skills
  • Friendly, Positive Attitude
  • Computer Skills
  • Relationship Building
  • Problem Resolution
  • Good Work Ethic
  • Customer Service
  • Supervision & Leadership
  • Team Building

Accomplishments

  • Hazmat Certified
  • Skilled in Microsoft Applications (Word, Excel, Powerpoint, Outlook, Explorer)
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.
  • Over 30 years experience in the freight forwarding industry. Highly organized, self motivated, customer oriented however profit minded, excellent communication skills with customers, vendors and co-workers.

Timeline

Billing Coordinator - Seafreight

Kuehne + Nagel
11.2022 - 04.2023

Sea Logistics Reefer & Healthcare Export

Kuehne + Nagel
04.2020 - 10.2022

Ocean Export Specialist

SeafreightKuehne + Nagel
09.2011 - 03.2020

Ocean Import & Export Specialist

AFC Worldwide Express
04.2009 - 08.2011

Customer Account Manager

Global Link Logistics
07.2006 - 02.2009

Ocean Export Manager

Hellmann Worldwide Logistics
03.2004 - 07.2006

Ocean Export Agent

Geologistics Americas
04.2003 - 03.2004

Ocean Export Supervisor

JAS Forwarding-USA
06.2002 - 03.2003

Senior Ocean Export Coordinator

Schenker Logistics
02.1997 - 06.2002

Ocean Export Specialist

Dan Transport
04.1996 - 01.1997

Ocean Export Specialist

HellmannDanzas
08.1995 - 04.1996

Ocean Export Specialist

Georgia International
02.1993 - 08.1995

High School Diploma -

Stockbridge High School
Tina Thigpen