Tina Thomas
Compliance Officer
Jacksonville Beach,FL
Summary
Talented professional with excellent employee development, customer service, analytics skills and legal background coupled with more than 15 years of experience. Comfortable working independently or as part of professional banking team. Excellent reputation for resolving problems, improving customer satisfaction and taking an organization to the next level.
Overview
18
18
years of professional experience
Work History
Chief Compliance Officer
IN-HOUSE CAPITAL, LLC
Jacksonville, Florida
06.2019 - Current
- Assembled Compliance Department for start-up consumer lender.
- Experienced in FDCPA, FCRA, TILA, ECOA, and other lending laws and statutes.
- Managed effective action plans to respond to audit discoveries and compliance violations.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
Compliance Manager and Client Services Manager
BRUMBAUGH & QUANDAHL, PC, LLO
Omaha, Nebraska
08.2017 - 02.2019
- On-boarded four new clients in less than one year.
- Managed relationships with debt buyers and original creditors in collections an entire litigation process in 6 states.
- Managed and responded to on-site, remote and information security audits with clients.
- Developed processes that removed bottlenecks within litigation stream.
Attorney Network Manager
CAVALRY PORTFOLIO SERVICES, LLC
Phoenix, Arizona
08.2014 - 08.2017
- First person in history of company to reactivate attorney in legal network.
- Managed relationships with third party vendors within collection network in areas of compliance in relation to FDCPA, TCPA, FCRA and state-specific statutes and regulations, CFPB, recoveries and litigation.
- Participated in CFPB review and audit, along with developing policies due to consent decrees within the industry.
Legal Network Performance Manager
ASSET ACCEPTANCE RECOVERY SERVICES, LLC
Warren, Michigan
01.2012 - 04.2014
- Managed third party vendors in areas of compliance, risk, and recoveries which Increased recoveries in first year by 20%.
- Developed operational audits and self-audit procedures and processes.
- Determined placement volumes based on recoveries, saturation and other KPI.
- Participated in responses to CFPB and FTC enforcement actions.
CONTRACTOR/CONSULTANT
Tina Thomas Consulting
Austin, Texas
01.2010 - 01.2012
- Client Development, Vendor Management, Compliance, and Marketing
- Managed third party vendors for small nationwide debt buyer.
- Produced Collector Training DVD Series – The Compliant Collector with Manny Newberger.
- Identified areas for improvement that provided $15,000 monthly increase in recoveries during 60-day period for one client.
Vice President, Audit and Compliance
COLLINS FINANCIAL SERVICES, INC/PARAGON WAY, INC
Austin, Texas
01.2009 - 10.2009
- Conducted remote and on-site compliance audits of12 third-party vendors.
- Ensured compliance with company work standards, policies, procedures, along with FDCPA and FCRA.
Vice President, Legal Network
COLLINS FINANCIAL SERVICES, INC/PARAGON WAY, INC.
Austin, TX
01.2006 - 01.2009
- Generated over $34MM in gross revenue during tenure including four highest revenue months in history of company.
- Increased department revenue from less than 20% of total company revenue to 42% of company total revenue in two years.
- Trained employees in litigation process from demand letter to post-judgment remedies.
Financial Services Manager
MARCO FINANCIAL SERVICES, INC
Marco, Florida
01.2003 - 01.2006
- Streamlined operations of mortgage and title divisions for three offices along with managing employees at all locations.
- Increased department revenue 7% in less than one year.
- Winner of Top Producer Award.
Education
A.A - Business with Paralegal Technology
University of Toledo
Toledo, OhioB.A. - Business
Mount Saint Joseph University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Relationship building and retention
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Chief Compliance Officer
IN-HOUSE CAPITAL, LLC
06.2019 - Current
Compliance Manager and Client Services Manager
BRUMBAUGH & QUANDAHL, PC, LLO
08.2017 - 02.2019
Attorney Network Manager
CAVALRY PORTFOLIO SERVICES, LLC
08.2014 - 08.2017
Legal Network Performance Manager
ASSET ACCEPTANCE RECOVERY SERVICES, LLC
01.2012 - 04.2014
CONTRACTOR/CONSULTANT
Tina Thomas Consulting
01.2010 - 01.2012
Vice President, Audit and Compliance
COLLINS FINANCIAL SERVICES, INC/PARAGON WAY, INC
01.2009 - 10.2009
Vice President, Legal Network
COLLINS FINANCIAL SERVICES, INC/PARAGON WAY, INC.
01.2006 - 01.2009
Financial Services Manager
MARCO FINANCIAL SERVICES, INC
01.2003 - 01.2006
A.A - Business with Paralegal Technology
University of Toledo
B.A. - Business
Mount Saint Joseph University
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