Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Thomas

Walls,MS

Summary

Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments as well as an all around outstanding customer service professional.

Overview

12
12
years of professional experience

Work History

Customer Service

CEVA Logistics
06.2021 - Current
  • Receive, review and process Air Export documentation Prepares export documentation including entry into computer operations program, by country requirements Compliant filing of AES (automated export system)
  • Ensure timely completion of export documents and coordinate with customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo Ongoing communication with the customer and overseas offices regarding shipment movement
  • Advise customers of overseas requirements for export shipments and arrange dispatch trucks for customer pickups/deliveries
  • Process destination with correct pre-alerts and flight details.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed and updated databases to handle customer data.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained and managed customer files and databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted customers by answering questions and responding to inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service

Memphis City Cartage
12.2020 - 03.2021
  • Accurately processed job orders according to pick and delivery
  • Responded to all inquiries and complaints from customers concerning shipments courteously and efficiently
  • Checked emails for new load tenders, respond to emails as received, and Log onto the transportation management system TMS) for loads
  • Accepted loads on the EDI board Manual track
  • Traced updated pickup numbers from the FTX report.
  • Verified shipments against documents to maintain accuracy.
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Arranged delivery or storage of goods at destinations.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Calculated weight, volume or cost of goods to be moved.
  • Facilitated required documentation to manage customs clearance.
  • Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
  • Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
  • Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted customers by answering questions and responding to inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Maintained and managed customer files and databases.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service

Fullen Transportation
05.2019 - 08.2020
  • Coordinated carriers to pick up freight
  • Accurately processed job orders according to pick-up and delivery
  • Compared rates of carriers to get the lowest transport price
  • Communicated with steamship lines, railroads, container depots, shippers, and consignees to coordinate shipments track and tracing
  • Handled freight issues with the customers, warehouse, and SSL Data Entry, Processing, and
  • Dispatching Assist in other operations as needed.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed and updated databases to handle customer data.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.

Inland Operation Coordinator

JK International
04.2015 - 04.2019
  • Expedited internal supply chain processes to
  • Collaborated with international customs agencies and international carriers to troubleshoot delivery impediments to global customers
  • Regularly managed the packaging and transport of multiple complex, high-value international orders, proactively reducing points of friction to meet or exceed customer delivery expectations
  • Motivated external supply partners to rapidly source out-of-stock or custom material by leveraging professional relationships, thus improving the customer experience.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reviewed operations reports to understand numbers and trends.

Customer Service

JK International
01.2015 - 04.2015
  • Responded promptly to existing purchase orders of clients via calls and emails, notifying the order status
  • Cataloged up-to-date data in the software of available inventory in the warehouse
  • Ensured no delays in inbound and outbound freight
  • Assisted logistics manager with freight scheduling, confirming pick-up and delivery, and reduced workload.
  • Assisted customers by answering questions and responding to inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Handled customer inquiries and suggestions courteously and professionally.

Air Export Agent

DHL Global Forwarding
11.2011 - 04.2014
  • Processed all documentation required for air export shipments
  • Negotiate rates and quotes
  • Routes for international air shipments
  • Provided exceptional customer service that includes tracking and invoicing files
  • Advising customers of overseas requirements for export shipments; explaining possibilities of delays in transit
  • Arranged and dispatched trucks for customer pickups/deliveries
  • Process data through the established export system
  • Provided destination with correct pre-alerts and flight details.
  • Verified shipments against documents to maintain accuracy.
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Calculated weight, volume or cost of goods to be moved.
  • Arranged delivery or storage of goods at destinations.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.

Education

Coahoma County High
Clarksdale, Ms

Skills

  • Critical Thinking
  • Customer
  • Financial Statement Review
  • Mathematical Calculation and Reasoning
  • Supplier Monitoring
  • Work Delegation and Tracking
  • Business Relationship Development
  • Transportation Management
  • Logistics Process Improvement
  • Shipping and Receiving
  • Efficient Data Entry
  • Data Review
  • Log Book Updates
  • Word Processing
  • G-Suite
  • MS Office
  • Clerical Support
  • Training and Development
  • Data Entry
  • Information Updates
  • Customer Needs Assessment
  • Data Retrieval Systems
  • Phone and Email Etiquette
  • Documentation and Recordkeeping
  • Documentation and Control
  • Multitasking and Organization
  • Customer Service
  • Telephone Etiquette

Timeline

Customer Service

CEVA Logistics
06.2021 - Current

Customer Service

Memphis City Cartage
12.2020 - 03.2021

Customer Service

Fullen Transportation
05.2019 - 08.2020

Inland Operation Coordinator

JK International
04.2015 - 04.2019

Customer Service

JK International
01.2015 - 04.2015

Air Export Agent

DHL Global Forwarding
11.2011 - 04.2014

Coahoma County High

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Tina Thomas