Tina Thompson
Kenner,United States
Summary
Motivated administrative professional with a positive and upbeat attitude, demonstrating exceptional interpersonal and conflict management skills to contribute to company success. Experienced in both administrative and operations roles, bringing a diverse background to the table. Top strengths include executing due diligence processes, effective communication through written and verbal means, and ensuring customer satisfaction. Eager to make a valuable impact on the organization's goals with a passion for excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Land Coordinator
Civix
08.2022 - 07.2024
- Performed review and mark-up of title reports
- Created instructional / how-to guides and other instructional material for training purposes
- Created and maintained status spreadsheets for various right of way projects
- Performed mail merge functions to produce written landowner communication
- Generated bulk mailings to landowners and prepared each mailing for shipment via USPS, UPS, FedEx, etc.
- Performed research and data collection of property tax assessment information, business filing status and property ownership details from various municipality websites
- Maintained spatial (GIS) data
- Drafted acquisition agreements and various land documents
- Built out OneNote logs, by project, to document negotiation communications with landowners
- Updated and maintained postage logs outlining monthly mailing expenses for end of month reconciliation
Title Clearance Coordinator
Inspire Closing Services
09.2020 - 07.2022
- Reviewed large volume of abstracts and search documents to identify title defects and executed title clearance efforts according to municipal guidelines and specific refinance underwriting requirements
- Ordered satisfactions, releases, terminations, payoffs etc. to remove judgments, tax liens, UCC filings, notices of commencement, second mortgages and other material encumbrances from titles
- Reviewed trust agreements to confirm trust revocability, establish trustees and verify trustee's power to refinance real property held in trust
- Confirmed court ordered child support and/or alimony obligations were in good standing and ordered payoff demands to settle arrears, as needed
- Obtained and examined divorce documents and initiated orders to facilitate equity distributions and transfer of title, when applicable
- Proved successful working within tight deadlines and fast-paced atmospheres.
Billing Associate/Production Coordinator
InnerWorkings
03.2018 - 07.2020
- Assigned exclusively to Campbell Soup, Pepperidge Farm, Nestle and, Red Rock Casinos accounts
- Created customer invoices, reviewed drafts for billing errors and made corrections, as necessary
- Submitted final bills to clients for payment
- Downloaded vendor invoices, confirmed invoice pricing and submitted to accounts payable for processing
- Promoted to Production Coordinator position on Branded Merchandise Team
- Worked under direction of Production Managers, coordinating production efforts for Hertz Rental Cars account
- Prepared and submitted work orders to suppliers for production, followed up with vendors and provided status updates to production managers throughout production process
- Ran daily status reports to identify and confirm order fulfillment
- Facilitated order tracking to obtain shipment dates and POD's for internal documentation.
AML Analyst
Citi
02.2017 - 07.2017
- Conducted meaningful analysis of suspicious transactions and anomalies in complex monetary transactions for patterns of irregularities consistent with fraudulent and/or criminal activity
- Performed enhanced due diligence research of individuals, institutions and trusts through LexisNexis and other internet tools
- Prepared detailed narratives to illustrate steps taken and platforms used to conduct each account review and reported case determinations to management
- Contacted relationship manager for guidance when necessary.
Title Processor
Lender's Title Solutions
09.2016 - 01.2017
- Examined mortgages, liens, judgments, easements, plat books, maps, contracts, etc.
- To verify factors such as properties' legal descriptions, ownership, and restrictions
- Reviewed title policies and collaborated with curative team to resolve title encumbrances prior to closing
- Ordered deeds from law office affiliates to ensure proper chain of title conveyance
- Ensured compliance with lender's instructions
- Ran bankruptcy and patriot searches on all current owners and borrowers.
Asset Manager
Prime Asset Fund
03.2013 - 09.2016
- Managed large portfolio of default loans and foreclosed properties from acquisition through resale; overseeing each phase of foreclosure process, coordinated short sales, loan modifications, cash for keys, evictions, trash outs, REO maintenance etc.
- Appointed as Code Compliance Liaison, responsible remediating city code and HOA violations on all managed assets
- Conducted interviews and background checks to effectively vet and qualify new vendors/agents
- Assigned and monitored preservation and repair services to ensure compliance with city code and HOA guidelines
- Ensured accuracy and timely execution of closing documents
- Negotiated note sale offers with private real estate investors, presented offers to company VP and drafted sales contracts upon approval.
Claims Process Reviewer II
Bank of America
03.2012 - 01.2013
- Evaluated mortgage loan documents for evidence of improper foreclosure practices that did not comply with HAMP, Proprietary Modification or other applicable program guidelines and requirements
- Reviewed and compiled fully documented loan histories, imaged documents and information available from all sources to collectively determine whether loss mitigation decisions were valid
- Completed claim reviews according to clearly defined requirements and made recommendations as to whether the borrower had a valid claim
Asset Preservation Coordinator
MCS
05.2011 - 11.2011
- Coordinated property preservation services on assets in 'pre-foreclosure'
- Entered transactions to process orders utilizing multiple systems
- Resolved customer issues using multiple resources and records; verified accuracy
- Communicated questions and concerns to customers to minimize risks
- Researched default/foreclosure status of each property by reviewing loan documents and notations in property records located directly on client's website; ordered services according to client/HUD guidelines.
Custom Services Repair Manager
Cyprexx Services
03.2010 - 02.2011
- Locally managed a team of 7-10 coordinators and remotely managed a smaller team of 4 coordinators stationed in St
- Rose, LA
- Handled escalated issues within the department and made primary decisions on courses of action to work towards resolution
- Communicated with client contacts daily regarding individual property concerns as well as overall progress and performance of their portfolio
- Communicated directly with Sr
- Management regarding general and specific needs for IT enhancements, procedural changes, implementation of new processes and any staffing concerns within or between the custom services and preservation departments
- Achieved multiple promotions from previous positions as Preservation Coordinator, Sr
- Coordinator / Staff Trainer, Special Projects Manager, & Preservation Manager.
Preservation Manager
Cyprexx Services
12.2007 - 03.2010
- Acted as the internal contact to GMAC by communicating directly with the corporate office to streamline a process of addressing production and performance concerns, relay issues to internal department managers, report intended course of actions to address complaints, and provided periodic follow up to ensure resolve
- Managed a team of 10-12 coordinators to ensure preservation services were completed according to client guidelines and within specified timelines
- Responsible for the review of vendor bids and property photos and providing authorization on approval to coordinators
- Provided direction on flat rate and bid negotiations and final authorization of new vendor sign up.
Special Projects Manager
Cyprexx Services
02.2008 - 09.2009
- Spearheaded implementation and development of special projects department tasked with handling vacant property registration services for JP Morgan Chase
- Strategized processes and streamlined procedures by prioritizing and delegating workload responsibilities and closely managing all aspects of day to day operations in accordance with individual regulations mandated by various city/state jurisdictions to avoid citations issued by code enforcement
- Created tailored spreadsheets to collect statistical data, set milestones and track team progress throughout the course of the project
Education
High School Diploma -
Lake Gibson High School
Lakeland, FL05.1997
Skills
- GIS Applications
- Property valuation
- Asset Management
- Legal Document Preparation
- Citrix Products
- SharePoint
- OneNote
- Title Research
- Adaptability and Flexibility
- Problem-solving aptitude
- Data Entry
- Violation Resolution
- Microsoft Office
- 10 Key
Certification
- Writing Customer Service Emails - LinkedIn
- Time Management Fundamentals - LinkedIn
- Customer Service: Serving Internal Customers - LinkedIn
- Excel: Power Pivot for Beginners - LinkedIn
- Excel: VLOOKUP and XLOOKUP for Beginners - LinkedIn
- Excel: PivotTables for Beginners - LinkedIn
- Excel: Macros and VBA for Beginners - LinkedIn
- Word: Mail Merge for Beginners - LinkedIn
Timeline
Land Coordinator
Civix
08.2022 - 07.2024
Title Clearance Coordinator
Inspire Closing Services
09.2020 - 07.2022
Billing Associate/Production Coordinator
InnerWorkings
03.2018 - 07.2020
AML Analyst
Citi
02.2017 - 07.2017
Title Processor
Lender's Title Solutions
09.2016 - 01.2017
Asset Manager
Prime Asset Fund
03.2013 - 09.2016
Claims Process Reviewer II
Bank of America
03.2012 - 01.2013
Asset Preservation Coordinator
MCS
05.2011 - 11.2011
Custom Services Repair Manager
Cyprexx Services
03.2010 - 02.2011
Special Projects Manager
Cyprexx Services
02.2008 - 09.2009
Preservation Manager
Cyprexx Services
12.2007 - 03.2010
High School Diploma -
Lake Gibson High School
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