TINA THORP
Portland,OR
Summary
Experienced accounting, administrative and customer service professional with a focus on office management, financial administration, and tenant relations. Skilled in collection procedures, violations, and eviction orders. Demonstrate ability in core operations and technical skills, specializing in process optimization, issue resolution, and continuous improvement. Known for collaboration, adaptability, and delivering results in fast-paced environments. Proficient in data analysis, project management, and system integration.
Overview
21
21
years of professional experience
Work History
Core Specialist-Collections and Solutions Team
Prime Residential
Portland, OR
11.2024 - Current
- Direct the full scope of delinquency and eviction operations across 2,500+ residential units, ensuring compliance and timely resolution.
- Manage high-volume payment processing across multiple resident accounts with accuracy and efficiency
- Execute and manage County housing payment processing for at-least 10 communities, ensuring timely disbursement and regulatory compliance
- Oversee and drive eviction proceedings while ensuring all tracking systems, documentation, and legal timelines remain current and aligned.
- Play a key role in optimizing resident communication workflows within the Elise AI system, improving consistency and responsiveness.
- Collaborated with managers and leasing teams to ensure proper serving and posting of notices.
Assistant Community Director
Prime Residential
Portland, OR
06.2024 - Current
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Processed and submitted invoices to corporate.
- Conducted property checks and addressed violations with residents.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
Leasing Consultant
Prime Residential- Oswego Pointe
Lake Oswego, OR
08.2021 - Current
- Conducted informative and personalized tours, resulting in new leases
- Built brand loyalty by delivering stellar leasing experience to residents
- Maintained accurate records of correspondence with and from tenants
- Tracked leads using CRM software and followed up with interested parties.
Executive Assistant
Coast to Coast computer products
Simi Valley, CA
07.2004 - 09.2011
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members
- Delivered optimal administrative, customer service and case management support
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives
- Obtained signatures for financial documents and internal and external invoices.
Education
High School Diploma -
Verdugo Hills Senior High School
Tujunga, CA06.2003
Skills
- Relationship Building
- Market Trends
- Community Policies
- Advanced Mathematics
- Organized Mindset
- Customer Service
- Accounts Payable/Receivable
- Resident relations
- Rent collection
- Resident satisfaction
- Tracking spreadsheets
- Data analytics
- Crisis Management
- Thorough knowledge of eviction process, laws, etc
Timeline
Core Specialist-Collections and Solutions Team
Prime Residential
11.2024 - Current
Assistant Community Director
Prime Residential
06.2024 - Current
Leasing Consultant
Prime Residential- Oswego Pointe
08.2021 - Current
Executive Assistant
Coast to Coast computer products
07.2004 - 09.2011
High School Diploma -
Verdugo Hills Senior High School