Tina Tilghman
N Myrtle Beach,SC
Summary
Dynamic and results-oriented professional with extensive experience at Roy & Casper LLC, P.A., adept in Microsoft Office and exceptional telephone etiquette. Proven track record in enhancing client satisfaction and streamlining office operations. Skilled in client communication and calendar management, consistently achieving objectives through collaboration and a fast-learning approach.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Receptionist
Roy & Casper LLC, P.A.
09.2023 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff, greeting clients and seating in conference room and letting attorneys know the clients had arrived.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured Estate Planning drafts were correct by making corrections given by clients for both attorneys, printed drafts for Attorney Roy's clients for pick up/mail, printed final copies of Estate Planning documents for signature for both attorneys.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for Attorneys by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Processed mail coming into and going out of office, made two mail runs daily to the post office.
Legal Assistant
McCutchen, Vaught, Gettie, & Hucks, P.A.
03.2023 - 09.2023
- Ensured client information was kept confidential.
- Closed out files after real estate closing and funds dispersed, sent out commissions to realtors, checks to insurance company, checks to pest control company, etc. Sent original mortgage with signature to mortgage company.
- Printed and filed final title policies as they came in.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Increased efficiency by pulling files at end of the month, prepared them for scanning and storage, kept running spreadsheet of files sent to storage.
Administrative Assistant
Olsten Staffing/Horry Georgetown Tech College
03.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and registering students when needed.
- Ensured accurate record-keeping with diligent data entry for students applications for scholarship.
- Collaborated on special projects as assigned by leadership, contributed to the Workforce Development Course Catalog, worked with the printer to get all classes and course descriptions in the catalog.
- Managed phone and email correspondence and handled incoming and outgoing mail. Took credit card payments in person and over phone, ran credit card reports on the machine and in the computer, made deposit and took to finance office.
Engagement Specialist
Startek USA
07.2019 - 12.2022
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Worked in three different areas to help the customer: Student Services, Accommodations, and State & District. Worked all National Test Days.
- Ensured that students/parents had access to answers/help that was needed, de-escalated situations with upset parent/student/teacher.
- Worked directly with ACT when their assistance was needed.
Education
Electrical Engineering
University of Tennessee
Knoxville, TNSkills
- Fast learner
- Microsoft office
- Calendar management
- Client communication
Timeline
Administrative Assistant/Receptionist
Roy & Casper LLC, P.A.
09.2023 - 10.2024
Legal Assistant
McCutchen, Vaught, Gettie, & Hucks, P.A.
03.2023 - 09.2023
Administrative Assistant
Olsten Staffing/Horry Georgetown Tech College
03.2022 - 03.2023
Engagement Specialist
Startek USA
07.2019 - 12.2022
Electrical Engineering
University of Tennessee
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