Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Tilt

Magna,UT

Summary

Dynamic Service Receptionist at Camping World with proven data entry proficiency and exceptional work prioritization skills. Enhanced client satisfaction through proactive issue resolution and efficient appointment scheduling. Recognized for fostering strong client relationships and streamlining office operations, contributing to increased repeat business and a positive workplace culture.

Overview

14
14
years of professional experience

Work History

Service Receptionist

Camping World
08.2022 - 06.2025
  • Supported sales team members by providing information about available products and services upon customers'' request.
  • Resolved customer issues promptly, resulting in increased client satisfaction rates.
  • Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
  • Coordinated appointments between clients and service technicians for optimal scheduling efficiency within the department.
  • Facilitated prompt resolution of customer complaints, consistently demonstrating professionalism during challenging situations.
  • Collaborated with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
  • Maximized client retention rates by addressing concerns proactively and offering potential solutions when necessary.
  • Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
  • Contributed to positive workplace culture by actively participating in team meetings and fostering open lines of communication with colleagues.
  • Streamlined appointment scheduling and check-in processes for improved workflow efficiency.
  • Ensured timely completion of essential paperwork for each customer visit, improving overall operational efficiency.
  • Maintained accurate records of all transactions, ensuring proper documentation for billing purposes.
  • Assisted in increasing repeat business through exceptional customer service and follow-up communication.
  • Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
  • Contributed to team collaboration by effectively communicating with colleagues and management on daily tasks and priorities.
  • Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
  • Assisted in troubleshooting common technical issues over the phone, reducing unnecessary visits from clients to the facility.
  • Managed inventory control processes for office supplies, ensuring adequate stock levels were always maintained.
  • Enhanced workplace organization by maintaining a clean and presentable reception area.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Merchandiser

Mancini
04.2021 - 07.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Presented store update suggestions and layouts to management and stakeholders.

Housekeeping Supervisor

Highland Ridge Hospital
01.2011 - 03.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Monitored compliance with all local regulations regarding waste management and sanitation standards.
  • Streamlined scheduling process, accommodating both employee preferences and operational requirements.
  • Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Maintained required records of work hours, budgets and payrolls.
  • Established and enforced safety protocols and guidelines for staff.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

Education

No Degree - General Studies

Salt Lake Community College
Salt Lake City, UT

Skills

  • Data entry proficiency
  • Work prioritization
  • Appointment scheduling
  • Record keeping

Timeline

Service Receptionist

Camping World
08.2022 - 06.2025

Merchandiser

Mancini
04.2021 - 07.2022

Housekeeping Supervisor

Highland Ridge Hospital
01.2011 - 03.2021

No Degree - General Studies

Salt Lake Community College

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Tina Tilt