Tina Tolliver

Work History

Restaurant Hostess

Chef’s International

04.2023 - 01.2024

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Reported problematic guests to management to foster safe and pleasant environment.
Seated patrons based on guest preferences and seating availability.
Minimized customer service complaints by expertly managing customer expectations during busy periods.

Market Manager/General Manager

Universal News Corporation

03.2007 - 09.2011

Increased market share by identifying and capitalizing on emerging market trends.
Lead staff on 15 consisting of 8 Sales team members , accounting, and administrative employees
Coordinated and collaborate layout of newspaper with senior management and editors. Based on content of stories and advertising.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Conducted regular market research to stay informed of industry trends and inform business strategy decisions.
Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
Coached sales team members in effective selling strategies and closing techniques.
Networked in market to build partnerships and connections with prospects.
Qualified and handed off prospects ready for next steps in sales process.
Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
Managed annual budget allocations, ensuring effective resource utilization for maximum ROI.
Led sales team training initiatives to improve performance and increase revenue generation.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.

Senior Marketing Specialist

The Walt Disney Company

09.2006 - 03.2007

Boosted brand awareness by developing and executing targeted marketing campaigns.
Organized high-impact trade show exhibits that showcased products, generated leads, and increased brand visibility in target markets.
Played a pivotal role in company growth by identifying new business opportunities and strategically positioning products within these markets.
Implemented data-driven performance tracking systems to continuously refine marketing strategies for optimal results.
Drove revenue growth through skillful negotiation of advantageous contracts with vendors and suppliers.
Led cross-functional teams in the development of creative marketing materials, including brochures, presentations, and sales collateral.
Developed comprehensive competitor analysis reports to inform strategic decisionmaking.
Spearheaded market research efforts to identify emerging trends and capitalize on new opportunities.
Established strong partnerships with key industry influencers to expand brand reach and credibility.
Planned marketing initiatives and leveraged referral networks to promote business development.
Identified appropriate marketing channels and target customers for campaigns.
Introduced innovative approaches to donor acquisition by researching market trends and utilizing emerging technology tools for targeted outreach efforts.
Assessed trajectory of fundraising operations and facilitated growth over Number-year period.
Spearheaded collaboration between development team members across multiple departments for more cohesive campaign planning.
Represented School Name with professionalism in each location traveled.
Secured corporate sponsorships by presenting compelling partnership opportunities aligned with organizational objectives.
Implemented strategies according to specific plans with accuracy and effectiveness.
Established advantageous connections with stakeholders and donors and managed correspondence.
Collaborated with various departments to integrate annual giving campaigns into broader institutional goals and initiatives.
Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.
Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and activities.
Evaluated advertising and promotion programs for compatibility with fundraising efforts.
Developed fundraising activity plans to maximize participation or contributions and minimize costs.
Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
Administered and procured funding for new marketing programs.
Managed campaigns for various clients that consistently exceeded sales goals.
Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.

National Sales Manager

Net Radio Sales

02.2004 - 09.2006

Attended events, training seminars, and manufacturer product showcases.
Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
Met with customers to give sales presentations, negotiate contracts and promote services.
Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
Implemented data-driven decision-making processes for optimizing sales performance and targeting new opportunities.
Oversaw annual budget planning for the national sales department, ensuring alignment with corporate objectives and resource allocation optimization.
Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Created customized solutions for unique client needs resulting in increased customer satisfaction.
Analyzed industry trends to maintain a competitive edge in pricing strategies and product offerings.
Led contract negotiations with clients, securing favorable terms that contributed to overall company profitability.
Expanded market share by identifying untapped markets and devising tailored strategies to target them effectively.
Managed accounts to retain existing relationships and grow share of business.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Marketing Manager

Clear Channel Communications

04.1996 - 02.2004

Boosted brand awareness and generated leads while managing internal and external marketing campaigns.
Managed social media accounts for optimal audience engagement and increased online presence.
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Increased brand awareness by developing and implementing strategic marketing campaigns.
Researched developing trends to stay updated with new ideas and marketing practices.
Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
Negotiated partnerships with key influencers, maximizing brand exposure in target.
Streamlined processes within the marketing department for more efficient project sales plans for business segments.
Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
Conducted thorough competitor analysis to stay ahead of industry trends and maintain a competitive edge in the market space.
Created and managed social media campaigns to increase brand engagement.
Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Managed budget allocation and resource utilization to maximize marketing ROI.
Devised content strategy to effectively engage target audiences.
Coordinated with design and media teams to develop high-quality creative assets.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Mentored local personnel on best practices and protocols to maximize productivity.
Conducted market research to identify new opportunities and target markets.
Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Generated sponsorships with related and partnering entities to enhance marketing objectives.

Account Executive

Infinity Broadcasting

04.1996 - 02.2004

Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Qualified leads, built relationships and executed sales strategies to drive new business.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Attended networking events to build relationships and identify sales opportunities.
Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Gained understanding of goals, objectives and processes to meet client business needs.
Collaborated with internal teams to develop account strategy.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Leveraged CRM to collect, organize, and manage sales data and customer information.
Managed sales cycle to maintain solid customer base.
Resolved issues promptly to drive satisfaction and enhance customer service.
Serviced accounts and proposed new products and services to maximize revenue.
Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Gathered information from clients to secure accounts, verify payment and identify special requirements.
Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
Researched competitive landscape and emerging technologies to position brand in global marketplace.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Built relationships with customers and community to promote long term business growth.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Developed, maintained and utilized diverse client base.

Summary

Overview

Work History

Restaurant Hostess

Market Manager/General Manager

Senior Marketing Specialist

National Sales Manager

Marketing Manager

Account Executive

Education

Bachelor Of Applied Science - GPA 3.1 - Business Administration/Psychology

Skills

Accomplishments

Certification

Timeline

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