Tina Torres
Garden City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender/Shift Supervisor
Old Chicago Pizza & Taproom
02.2017 - Current
- Performed opening and closing duties
- Printing sales reports
- Setting up for incoming shift
- Prepare cash drawers
- Ensured accurate cash handling procedures were followed
- Mange bar inventory and placed orders for spirits, beer, wines, and mixers
- Supervised and trained new bartenders
- Successfully resolved customer complaints
- Demonstrating strong conflict resolution skills and commitment to client satisfaction
- Serve food and beverages
- Consistently maintained a clean and organized bar area ensuring compliance with health and safety regulations
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Testing Center Assistant
Garden City Community College
07.2016 - 02.2017
- Enhanced test center efficiency by streaming scheduling and registration processes.
- Trained new Testing Center Assistants
- Provided excellent customer service to students and staff alike
- Assisted in coordinating large scale standardized exams such as ACT and SAT
- Provided exceptional customer service to all testing center visitors, addressing inquires and concerns in a timely and effective manner
- Participated in regular meetings with faculty members to discuss updates in testing requirements or procedures tailored to specific courses or programs
- Managed inventory of testing materials
- Helped maintain technological equipment at the enter, troubleshooting issues as needed for seamless exam delivery
- Increased student satisfaction with the testing experience by consistently providing friendly professional assistance throughout the process
- Facilitated smooth test administration by effectively communicating expectations, policies, and procedures to students
- Manged filing system, entered data and completed other clerical tasks such as incoming and outgoing mail, faxes, taking messages, and managing incoming and outgoing calls
Bartender
Old Chicago - Garden City, KS
04.2014 - 11.2014
- Increased customer satisfaction by providing excellent service and crafting high quality cocktails
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions
- Assisted with staff training, sharing expertise in bartending techniques and customer service
- Managed cash handling duties responsibly ensuring accurate accounting at the end of each shift
- Efficiently opening and closed the bar according to established procedures, ensuring preparendess for each shift
Waitress/Bartender
Applebee's
07.2012 - 01.2014
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Legal Secretary
Craig & Gaede, PA - Garden City, KS
01.2009 - 08.2011
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Scheduled and made appointments for two attorneys.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Diligently edited legal correspondence for grammar and spelling.
- Conducted detailed legal research to support case strategy development and enhance attorney knowledge.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
- Assisted with preparation of trial materials and documents.
Secretary
N. IBP Road - Holcomb, KS
07.2007 - 01.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Maintained daily report documents, memos, and invoices
- Schedules appointments and conducted follow up calls
- Handled daily scheduling tasks dn provided administrative support for entire department
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Maintained office supplies inventory by checking stock and ordering new supplies
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data, and completed other clerical tasks
- Maintained payroll information by calculating, collecting, and entering data
- Verified timekeeping records and handled any discrepancies with employees
- Ensured timely payment of employee wages by consistency meeting deadlines for payroll processing
Education
Associate's degree in Applied Science-Respiratory Therapy -
Seward County Community College
Liberal, KS04.2024
Associate's degree in Science -
Garden City Community College
Garden City, KS05.2021
Diploma -
Sublette High School
Sublette, KS01.2008
Skills
- Great communication skills
- Data Entry
- Cleanliness standards
- Waste Reduction
- Health and safety
- Customer Service
- Organizational ability
- Engaging personality
- New Hire Training
- Highly reliable
- Hospitality service expertise
- Professional Appearance
- Fluency in Spanish
- Health codes compliance
- Reliable and Responsible
- Team Leadership
- Critical Thinking
- Staff Supervision
- Conflict Resolution
- Collaboration and Teamwork
- Delegating Assignments and Tasks
- Efficient multi-tasker
Certification
- Respiratory Therapy Student Permit/19-00901, 03/2023, 08/2024
- BLS Certification/IMP22496L1DV, 12/2022, 12/2024
- ACLS Certification/IMP24RL9M45V, 02/2024, 02/2026
- Pulmonary Rehabilitation Certification, 04/2024, Present
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Shift Supervisor
Old Chicago Pizza & Taproom
02.2017 - Current
Testing Center Assistant
Garden City Community College
07.2016 - 02.2017
Bartender
Old Chicago - Garden City, KS
04.2014 - 11.2014
Waitress/Bartender
Applebee's
07.2012 - 01.2014
Legal Secretary
Craig & Gaede, PA - Garden City, KS
01.2009 - 08.2011
Secretary
N. IBP Road - Holcomb, KS
07.2007 - 01.2009
Associate's degree in Applied Science-Respiratory Therapy -
Seward County Community College
Associate's degree in Science -
Garden City Community College
Diploma -
Sublette High School
- Respiratory Therapy Student Permit/19-00901, 03/2023, 08/2024
- BLS Certification/IMP22496L1DV, 12/2022, 12/2024
- ACLS Certification/IMP24RL9M45V, 02/2024, 02/2026
- Pulmonary Rehabilitation Certification, 04/2024, Present
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