Tina Turner Crittenden
Selma,AL
Summary
Accomplished Bank Teller at First Cahawba Bank and Certified Pharmacy Technician with a proven track record in handling high-volume transactions and enhancing customer satisfaction. Skilled in money management and customer service, demonstrating professionalism, courtesy, and a strong work ethic. Achieved notable improvements in transaction processing accuracy and client trust.
Overview
14
14
years of professional experience
Work History
Bank Teller
First Cahawba Bank
Selma
08.2021 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
Certified Pharmacy Technician
CVS Pharmacy
Selma
09.2013 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Certified Pharmacy Technician
Walgreen's Pharmacy
Selma, AL
07.2010 - 08.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
Certified Pharmacy Technician - Pharmacy Technology
Virginia College
Montgomery,al09.2010
Computer Information Systems - Associate Degree in Computer Science
George C Wallace Community College
Selma, AL05.2001
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Transaction Processing
- Data Entry Efficiency
- Balance Transfers
- Stress Tolerance
- Transaction processing accuracy
- Data inputting
- Strong Work Ethic
- Positive
- Approachable
- Friendly
- Customer Service
- Customer Service-Oriented
Timeline
Bank Teller
First Cahawba Bank
08.2021 - Current
Certified Pharmacy Technician
CVS Pharmacy
09.2013 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
07.2010 - 08.2013
Certified Pharmacy Technician - Pharmacy Technology
Virginia College
Computer Information Systems - Associate Degree in Computer Science
George C Wallace Community College