Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Vandermark

Beverly

Summary

Dynamic retail professional with strong leadership and customer service skills, honed at Petsmart. Proven track record in enhancing team performance and increasing customer satisfaction through effective training and task delegation. Proficient in cash handling and loss prevention strategies, contributing to operational efficiency and store success.

Knowledgeable Customer Experience Lead with background as Associate Lead. Proven ability to manage team operations and drive project success. Demonstrated skills in leadership and problem-solving, ensuring smooth workflow and consistent results.

Overview

20
20
years of professional experience

Work History

Associate Lead With Keys

Petsmart
06.2024 - Current
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Assisted in the development and implementation of employee training programs that increased overall staff competency and performance levels.
  • Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
  • Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Pet Care Associate

Petsmart
03.2023 - Current
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
  • Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Retail Sales Merchandiser

Gabes, Gabriel Brothers
09.2016 - 03.2020
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
  • Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Assisted customers in locating desired products, resulting in increased sales and repeat business.
  • Implemented creative visual merchandising concepts that captured customer attention and boosted sales performance.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Collaborated with store management to implement promotional events and drive sales growth.

Call Center Representative

Department of Veterans Affairs
03.2012 - 10.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Waitress

TGI Fridays
08.2005 - 03.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

High School Diploma -

Pennsbury Highschool
Fairless Hills, PA
06-2004

Skills

  • Store operations
  • Cash handling proficiency
  • Loss prevention strategies
  • Strong leadership
  • Customer service
  • Workplace safety
  • Training and mentoring
  • Team building
  • Task delegation
  • Daily reporting
  • Promotional campaigns
  • Promotional planning
  • Store recovery processes
  • Opening and closing coordination
  • Front end operations
  • Teamwork and collaboration

Timeline

Associate Lead With Keys

Petsmart
06.2024 - Current

Pet Care Associate

Petsmart
03.2023 - Current

Retail Sales Merchandiser

Gabes, Gabriel Brothers
09.2016 - 03.2020

Call Center Representative

Department of Veterans Affairs
03.2012 - 10.2017

Waitress

TGI Fridays
08.2005 - 03.2010

High School Diploma -

Pennsbury Highschool

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Tina Vandermark