Summary
Overview
Work History
Education
Skills
Accomplishments
References
Activities
Timeline
Generic

Tina Van Handel

Neenah,WI

Summary

My name is Tina Van Handel,

Knowledgeable with proven track record in leading operational teams and optimizing workflow processes. Successfully managed cross-functional projects, resulting in improved efficiency and team performance. Demonstrated expertise in problem-solving and effective communication.

Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.

Overview

39
39
years of professional experience

Work History

Supervisor of Operations

The Old Grog
01.1984 - 04.2023
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Customer Service Agent Supervisor

Delta Airlines/Unifi
03.2001 - 08.2022
  • Ticket counter - checking passengers in for their flights, assisting them with questions, checking in their luggage
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Gate duties- boarding passengers, load reports, moving jet bridges
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Ramp duties- loading luggage, servicing the aircraft, marshaling aircraft in and out, and de-icing aircraft
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained proper documentation of all hazardous materials handled on the ramp area according to federal regulations.
  • Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
  • Ground Security Coordinator
  • Complaint Resolution Official
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Delivery Driver

Airborne Express Delivery Service
02.1999 - 01.2001
  • Unloading aircraft C-containers from aircraft
  • Unloading c-container contents
  • Forklift operator
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Education

High School -

Menasha High School
Menasha, Wisconsin
01.1987

Skills

  • Self-motivated
  • Operational efficiency
  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Safety procedures
  • Operational planning
  • Task delegation

Accomplishments

  • 25 years in Customer Service.
  • 16 years in the airline industry.
  • Held the position of certified trainer.
  • CRO and GSC certified.
  • Forklift certified and Ramp Aircraft certified with Airborne Express Delivery Service.
  • 15 years in Bar/Restaurant industry.

References

  • Crystal Rice, 1830 County rd. II Apt. 33, Neenah, WI, 54956, (920) 277-1012
  • Kelly Kilishek-Much, N281 Woodstock Ln., Appleton, WI, 54915, (920) 585-1184
  • Michelle Marker, 715 Division St, Neenah, WI, 54956, (920) 750-4744

Activities

  • Soccer, Football, volleyball, softball, 01/01/75, 01/01/87
  • Enjoy woodworking and fixing old cars.
  • Volunteer at packer games for cheerleading program.

Timeline

Customer Service Agent Supervisor

Delta Airlines/Unifi
03.2001 - 08.2022

Delivery Driver

Airborne Express Delivery Service
02.1999 - 01.2001

Supervisor of Operations

The Old Grog
01.1984 - 04.2023

High School -

Menasha High School

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Tina Van Handel