Tina Van Rikxoord
Instructor/Trainer
Tucson,AZ
Summary
Outstanding Instructor with experience scheduling, instructing, and facilitating learning/training via multiple platforms, including instructor-led, self-study, blended, and eLearning. Excellent project management, analytic, and multi-tasking skills. Recognized for breaking complex concepts into clear terminology for students/trainees and in developing curriculum and training materials. Extensive experience interacting across diverse educational, cultural, and socio-economic environments. Excellent written, verbal, and presentation skills. Experience training in a wide range of areas including IT, Finance, and Microsoft Suite.
Overview
16
16
years of professional experience
1
1
Advanced Networking Certification
1
1
Google IT Certification
1
1
Certified Life Skills Coach
1
1
Arizona Adult Education Certificate
Work History
Academic Instructor
HLS -Fred G. Acosta Job Corps
Tucson, AZ
04.2022 - Current
- Piloted Evening and Weekend Studies program and developed curriculum cited as outstanding by DOL auditors.
- Plan and implement integrated lessons to meet national standards. Increased TABE gains by an average of 500%
- Implement proactive strategies by addressing individual strengths and weaknesses, to help trainees stay on track to fulfill their educational goals.
- Work closely with other instructors and support teams to help trainees reach learning objectives.
- Incorporate varied teaching strategies using multiple platforms, including instructor-led, self-study, blended, gamification, flipped learning, applied learning, and eLearning.
- Communicate frequently with trainees and faculty to provide feedback and discuss instructional strategies.
- Monitor participant workflow and behaviors throughout training process.
- Develop innovative lessons to engage and foster learning and critical thinking.
- Evaluate student progress using formal and informal assessments.
- Plan lessons that adhere to Common Core and departmental standards, utilizing varied teaching methodologies and modalities.
- Gather and analyze data to evaluate student work to identify gaps, monitor effort, and provide feedback and facilitate improvements.
- Model appropriate behavior and guide students in Career Success Standards to promote employability.
- Forge effective relationships with directors, faculty, students, and staff.
- Developed and implemented first annual Shakespeare at FGA Week project.
IT Support Specialist- Tier II Bilingual
Cherokee Nation System Services (CNSS)
Fort Collins, CO
05.2016 - 03.2022
- Trained diverse population of government and public users on proper use of hardware and software.
- Identified, diagnosed, and resolved technical issues for approximately 50 federal government reporting programs using advanced technical, analytical, and critical thinking skills.
- Supported client needs by reviewing and triaging all issues, questions and requests.
- Resolved 97% of all issues on first contact.
- Contributed to support team being awarded "EPA Administrator’s Award for Outstanding Accomplishments by a Tribal Contractor"
- Developed, enhanced or maintained existing standardized documentation, including technical documentation and user guides.
- Manage data tracking using standard ticketing systems, including JIRA
Adjunct Instructor
IBMC College
Fort Collins, CO
08.2015 - 05.2016
- Provided instruction in Business and Accounting including Managerial and Financial Accounting, Marketing, Payroll, Quickbooks, Spreadsheets,
- Achieved 98% to 100% student satisfaction rating.
- Created and implemented course agendas, lesson plans, and activities to successfully meet course objectives
- Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning
- Participated in school retention initiatives by providing regular, accurate, and timely feedback to students and school concerning academics, behavior, and attendance
- Effectively communicated to ensure that all administrative duties were completed accurately and delivered with high quality and in a timely manner.
- Encouraged students to think critically and develop problem-solving skills.
- Participated in assessment of student learning at course, program and institution level.
- Participated in professional development opportunities
Course Developer (Contract)
Remillion
Mountain View, CA
08.2015 - 12.2016
- Created technology-based learning programs.
- Targeted diverse learning modalities in development of new course content and training programs.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Developed 2-3 courses per month.
Liberty Tax Manager and Trainer
Liberty Tax Services
Fort Collins, CO
01.2008 - 02.2016
- Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
- Trained and mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Develop training material and documentation
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Prepared and presented seminars
- Researched and analyzed tax developments and applications to specific business situations.
- Prepared related tax disclosures for statutory or GAAP financial statements and miscellaneous state and local tax filings.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Authored, updated and implemented training procedures.
Education
Google IT Support Professional Certificate -
Google
Aurora, CO2022
Ph.D. - Accounting And Business Management
Northcentral University
Phoenix, AZ2018
MBA - Information Security Management (InfoSec)
Jones International University
Centennial, CO2009
Advanced Networking Certification - Information Technology
University of Colorado Denver
Aurora, COBachelor of Arts - History
University of Alberta
Edmonton, AB CanadaSkills
- Teaching expertise
- Education Theory and Student-Centered Learning
- Technical Troubleshooting of Hardware and Software
- Microsoft Windows, Word Processing, and Office Suite
- Internet Research
- Curriculum and Training Materials Development
- Effective Lesson Planning to Promote Learning and Student Engagement
- Verbal and Written Communication
- SQL, Linux, HTML/CSS, Python, JavaScript
- Analytical, Methodical, and Critical Thinking
- Classroom and Student Records Management
- Problem Solving Skills
- Instructional Technology
- Computer Literacy and Technology Skills
- Self-Directed
- Technical Skills
Affiliations
The National Society for Leadership and Success
Delta Mu Delta International Honors Society
Phi Alpha Theta National History Honors Society
Languages
Spanish
French
Certification
Arizona Adult Education Certification
Certified Life Skills Coach
Google IT Support Professional Certification
Advanced Networking Certification
Timeline
Academic Instructor
HLS -Fred G. Acosta Job Corps
04.2022 - Current
IT Support Specialist- Tier II Bilingual
Cherokee Nation System Services (CNSS)
05.2016 - 03.2022
Adjunct Instructor
IBMC College
08.2015 - 05.2016
Course Developer (Contract)
Remillion
08.2015 - 12.2016
Liberty Tax Manager and Trainer
Liberty Tax Services
01.2008 - 02.2016
Google IT Support Professional Certificate -
Google
Ph.D. - Accounting And Business Management
Northcentral University
MBA - Information Security Management (InfoSec)
Jones International University
Advanced Networking Certification - Information Technology
University of Colorado Denver
Bachelor of Arts - History
University of Alberta
Certified Life Skills Coach
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