Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Vanus

Anthem,Arizona

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

21
21
years of professional experience

Work History

SR. Mortgage Sales Representative

Northpoint Mortgage
04.2022 - 11.2022
  • Increased loan production by developing and maintaining strong relationships with realtors, builders, and other referral sources.
  • Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
  • Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
  • Collaborated with underwriters, processors, and closers to ensure a seamless loan process for clients.
  • Maintained compliance with federal regulations and company policies during all stages of the mortgage process.
  • Conducted thorough pre-qualification analyses to match potential borrowers with appropriate loan products for their needs.
  • Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
  • Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.
  • Worked with underwriters to fix application problems and resolve issues.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

SR. Mortgage Loan Officer

Wells Fargo
05.2014 - 04.2022
  • Increased loan production by developing and maintaining strong relationships with realtors, builders, and other referral sources.
  • Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
  • Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
  • Maintained compliance with federal regulations and company policies during all stages of the mortgage process.
  • Assisted in the development of junior loan officers through mentoring and coaching sessions, improving overall team performance.
  • Conducted thorough pre-qualification analyses to match potential borrowers with appropriate loan products for their needs.
  • Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.

SR. Mortgage Loan Officer

Bank Of America
04.2002 - 05.2014
  • Increased loan production by developing and maintaining strong relationships with realtors, builders, and other referral sources.
  • Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
  • Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
  • Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Implemented marketing strategies to expand client base and increase loan volume.
  • Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
  • Streamlined processes within the department by implementing new technologies that increased efficiency in the workplace.
  • Negotiated favorable terms for borrowers by leveraging extensive knowledge of lending guidelines and risk factors.
  • Conducted thorough pre-qualification analyses to match potential borrowers with appropriate loan products for their needs.
  • Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.

Education

High School Diploma -

Deer Valley High School
Glendale, AZ
05.1995

Skills

  • Paperwork Processing
  • Market Research
  • Customer Support
  • Telephone reception
  • Business Development
  • Client Services
  • Data entry proficiency
  • Reliability
  • Self Motivation
  • Problem-Solving
  • Time management abilities
  • Effective Communication
  • Professionalism
  • Goal Setting
  • Attention to Detail
  • Relationship Building
  • Analytical Thinking
  • Multitasking Abilities
  • Organizational Skills
  • Performance Improvement
  • Cross-selling abilities
  • Adaptability and Flexibility
  • Account Servicing

Timeline

SR. Mortgage Sales Representative

Northpoint Mortgage
04.2022 - 11.2022

SR. Mortgage Loan Officer

Wells Fargo
05.2014 - 04.2022

SR. Mortgage Loan Officer

Bank Of America
04.2002 - 05.2014

High School Diploma -

Deer Valley High School

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Tina Vanus