Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Director of Operations
Seminole Office Solutions
04.2014 - Current
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Developed systems and procedures to improve operational quality and team efficiency.
Achieved team goals through formalized training plans, coaching, and performance management.
Mentored and coached team members to foster productive and engaging work environment.
Achieved Service Excellence for 7 consecutive years
Reduced Service cost by 35%
Director of Administrative Services
Danwood America
01.2009 - 03.2013
Assisted in acquisition of AXSA Document Solutions to Danwood America
Spearheaded internal communication initiatives to foster timely order completion and deadline management.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Identified and resolved operations challenges to promote alignment with business strategy.
Standardized office structures and processes to promote collaboration and increased performance.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Administrative Manager
Toshiba Business Solutions
03.2004 - 12.2009
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Updated reports, managed accounts, and generated reports for company database.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Trained employees in company and regulatory compliance requirements to promote conformance.
Interviewed, recruited and onboarded new staff for high-performing administration teams.
Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Education
MBA - Business Management
Indiana Wesleyan University
Marion, IN
08.2015
Bachelor of Science -
University of Phoenix
Tempe, AZ
02.2013
Skills
Strategic Planning and Execution
Process Improvement
Administrative Management
Inventory Management
Revenue Generation
Recruitment and Hiring
Employee Training and Development
Logistics
Performance Evaluation and Monitoring
Accomplishments
Won service Excellence Award for both manufacturers for 7 years in a row.
Increased customer satisfaction from 76% to 94% for 5 years in a row
Reduced service costs by 35%
Nominated to be on the Ricoh Dealer Service Council committee representing the South Region