Tina Vidal
FORT LAUDERDALE,FL
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Strategic decision-making, quality control and exceptional attention to detail. Skilled in working under pressure and adapting to new situations and challenges. Demonstrated expertise in project management and a knack for fostering strong team dynamics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
New Door Management LLC
07.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Quality Control Inspector
Sun City Produce
06.2019 - 09.2020
- Evaluated components and final products against quality standards.
- Communicated with production team members about quality issues.
- Investigated customer complaints related to product quality, working closely with teams to resolve concerns swiftly.
- Performed visual inspections and non-destructive tests where appropriate.
- Identified and documented quality discrepancies for management to develop resolutions.
Human Resources - Payroll - Accounts Payable
Broward County Convention Center
12.2016 - 06.2019
- Payroll processes by using using ADP software, reducing errors and increasing accuracy.
- Assisted employees with resolving payroll-related inquiries or concerns in a professional manner while maintaining high levels of customer service excellence.
- Enhanced employee satisfaction with timely and accurate payroll processing, ensuring punctual payment disbursements.
- Accounts Payable for Savor Food and beverage
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Participated in recruitment and selection process for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed and maintained HR policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Prepared vendor invoices and processed incoming payments.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Produce Assistant Team Lead
Whole Foods Market Inc
03.2010 - 09.2014
- Participated in regular training sessions to stay current on industry best practices, new products, and food safety guidelines.
- Collaborated with team members to efficiently stock shelves and maintain inventory levels.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Boosted overall productivity with effective time-management skills, enabling the completion of multiple tasks within assigned shifts.
- Demonstrated strong attention to detail when inspecting incoming shipments for quality control purposes, ensuring only the freshest produce reached store shelves.
- Worked closely with management to ensure adherence to company policies and procedures, maintaining a professional and positive atmosphere within the produce department.
- Assisted in reducing shrinkage by closely monitoring expiration dates and rotating products as needed.
- Enhanced customer satisfaction by providing knowledgeable and prompt assistance with product selection.
Education
Associate of Arts - Liberal Arts And Sciences
Suffolk Community College
Selden06-1988
Skills
- Customer Service and Relations
- Decision-Making and Delegating
- Management Team Building
- Quality Assurance
- Verbal and written communication with team
- Project Management and Inventory Management and Control
- Attention to Detail
- Purchasing and planning projects with follow up
- Hiring and Onboarding
Accomplishments
Coaching
Softball (High School, Fast pitch NYS teams and Slow pitch NYS team). Volleyball (assistant coach college), Roller Hockey (recreational)
Multiple Pickleball leagues and tournaments
Certification
Forklift driving and HR Certification classes.
Timeline
Owner
New Door Management LLC
07.2019 - Current
Quality Control Inspector
Sun City Produce
06.2019 - 09.2020
Human Resources - Payroll - Accounts Payable
Broward County Convention Center
12.2016 - 06.2019
Produce Assistant Team Lead
Whole Foods Market Inc
03.2010 - 09.2014
Associate of Arts - Liberal Arts And Sciences
Suffolk Community College
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