Tina Villalobos
Sierra Vista,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Overview
23
23
years of professional experience
Work History
Real Estate Agent/Assistant Property Manager
RE/MAX Homestores
10.2017 - Current
- Negotiated, facilitated and managed real estate transactions.
- Counseled new buyers to enhance sales opportunities.
- Educated clients on current real estate market and answered any questions.
- Guided homebuyers and sellers through the process of short sales.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Increased customer satisfaction ratings by addressing issues effectively for speedy resolution.
- Actively follow-up with prospects and hot leads.
- Managed and rented out rental properties.
- Ensure adherence of leases and contracts.
- Maintained database of prospective customers.
- Assisted clients with corporate relocation services.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Established administrative work procedures to track staff's daily tasks
Real Estate Agent
Linda Pitt's Real Estate
01.2017 - 10.2017
- Negotiated, facilitated and managed real estate transactions.
- Assisted in developing marketing material for properties.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Answered phone calls and emails from potential and existing customers.
- Showed residential properties and explained features, value and benefits of available homes.
- Counseled new buyers to enhance sales opportunities.
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Wrote contracts between buyers and sellers and ensured adherence.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Increased customer satisfaction ratings by addressing issues effectively for speedy resolution.
- Negotiated, facilitated, and managed real estate transactions
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Maintained connections with clients to encourage repeat business and referrals
- Developed and presented proposals to clients to raise awareness of potential real estate investments
Customer Service Representative
Teleperformance
08.2015 - 04.2017
- Upheld privacy and security requirements .
- Reviewed customer data to assess current issues and determine solutions.
- Addressed customer service inquiries quickly and accurately.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally
Customer Service Representative
Circle K
07.2011 - 08.2015
- Stayed up to date on current item discounts to support promotions.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Troubleshoot and resolved issues with cash registers, card scanners and printers.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Unbowed new merchandise and added to shelves in accordance with planograms and stock rotation policies
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Real Estate Agent
Exit Reality
06.2013 - 07.2015
- Negotiated, facilitated and managed real estate transactions.
- Guided homebuyers and sellers through the process of short sales.
- Educated clients on current real estate market and answered any questions.
- Answered phone calls and emails from potential and existing customers.
- Cold called clients to obtain exclusive.
- Advised prospective clients on current market activities.
- Maintained database of prospective customers.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Showed building models to prospects based on expressed needs and preferences.
- Negotiated, facilitated, and managed real estate transactions
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads
License Assisted Living Facility Manager
AZ Quality Assisted Living
08.2008 - 08.2010
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Directed daily operations for Assisted Living
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
- Evaluated accuracy and compliance of all documentation and reports.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Maintained all confidential personnel files, licensing and CPR compliance records.
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Ordered medicines daily to ensure compliance with demands and needs.
- Oversaw implementation of patient management plans.
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Directed daily operations of Assisted Living Facility to promote quality care for residents.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
License Assisted Living Facility Manager
Hidden Gardens Assisted Living
01.2001 - 07.2009
- Developed policies to align procedures with Assisted Living strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Communicated with patients with compassion while keeping medical information private.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Directed daily operations at Assisted Living Facility.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Reviewed prescription orders, promptly filling medications.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Worked to improve patient outlook and daily living through compassionate care.
- Monitored clients' progress to report necessary changes.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, tilting and exercising.
- Documented patient intake and dietary requirements and assisted with feeding.
- Administered medications and educated patients and families on correct at-home administration.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Education
Real Estate License - Real Estate
Rio Verde School of Real Estate
Sierra Vista, AZSome College (No Degree) - Pre Nursing
Cochise College
Sierra Vista, AZCNA - Nursing Assistance
Cochise College
Sierra Vista, AZNursing Assistant - Nursing Assistance
Horizon Health Care Institute
Sierra Vista, AZGED -
Cochise College
Sierra Vista, AZClasses For Assisted Living Facility Manager - ALFM & Caregiver Certification
Cathy Cross
Sierra Vista, AZSkills
- Highly professional
- Honest and ethical
- Excellent communicator
- Negotiations
- Payment collection
- Lease drafting
- First time buyer specialist
- Traditional marketing
- Income tax professional
- Client management
- Skill building
- Performance assessments
- Troubleshooting methods
- Process evaluations
- Document control
- Campaign management
- Project support
- Client communication
- Reporting and documentation
- Employee management
- Business operations
- Property tours
- Hiring and training
- Client needs assessments
- Issue resolution
- Payment Collection
- Property Assessments
- Lead Follow-Up
- Marketing and Advertising
- Home Inspections
Timeline
Real Estate Agent/Assistant Property Manager
RE/MAX Homestores
10.2017 - Current
Real Estate Agent
Linda Pitt's Real Estate
01.2017 - 10.2017
Customer Service Representative
Teleperformance
08.2015 - 04.2017
Real Estate Agent
Exit Reality
06.2013 - 07.2015
Customer Service Representative
Circle K
07.2011 - 08.2015
License Assisted Living Facility Manager
AZ Quality Assisted Living
08.2008 - 08.2010
License Assisted Living Facility Manager
Hidden Gardens Assisted Living
01.2001 - 07.2009
Real Estate License - Real Estate
Rio Verde School of Real Estate
Some College (No Degree) - Pre Nursing
Cochise College
CNA - Nursing Assistance
Cochise College
Nursing Assistant - Nursing Assistance
Horizon Health Care Institute
GED -
Cochise College
Classes For Assisted Living Facility Manager - ALFM & Caregiver Certification
Cathy Cross
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