Escolastica Vorbach
Sparrows Point,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Case Management Specialist
Johns Hopkins Hospital
Baltimore , MD
12.2013 - 12.2021
- Attended regularly scheduled staff meetings then recruited and or outsourced staff as needed .
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Maintained up-to-date and accurate contacts and progress note records.
- Collaborated on program operations and relayed participant feedback for improvements.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
HR Recruiter /Medical Office Service Coordinator
GBMC Hospital / Doctor George KarKar
Baltimore , MD
12.1993 - 12.2013
- Recruited, hired, trained and supervised staff of 15 .
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Managed appointments, registrations and patient relations in busy Primary Care office.
- Scheduled, rescheduled and cancelled appointments for patients.
- Trained all new employees on records management system.
- Aided with prescription refill requests.
- Verified benefits and worked with insurance companies to obtain payments.
- Coordinated luncheons with Pharmaceutical Representatives.
- Oversaw office records and maintained strict document control.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Sparrows Point High School
Sparrows Point, MD06.1987
Associate of Arts - Psychology
Essex Community College
Essex, MD 1990.08 - 1992.12
Skills
- Interviewing skills
- Good Telephone Etiquette
- Excellent Communication
- Customer Service
- Conflict Resolution
- Flexible and Adaptable
- Active Listening
- Written and verbal communication
- Planning and Coordination
Timeline
Case Management Specialist
Johns Hopkins Hospital
12.2013 - 12.2021
HR Recruiter /Medical Office Service Coordinator
GBMC Hospital / Doctor George KarKar
12.1993 - 12.2013
Associate of Arts - Psychology
Essex Community College
1990.08 - 1992.12
High School Diploma -
Sparrows Point High School
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