Jodi Walden
Salt Lake City
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Phase II Women's Center
01.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Reduced administrative errors by consistently verifying insurance information.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Veterinary Receptionist
Salt Lake City Spay and Neuter Clinic
06.2022 - 11.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
Veterinary Receptionist
Salt Lake City Spay and Neuter Clinic
08.2017 - 11.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained office and waiting room, keeping common areas clean and tidy.
Office Manager
Magna A Plus Auto
04.2015 - 08.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
High School Diploma -
Hunter High School
West Valley City, UT06-1993
Skills
- Organization skills
- Teamwork and collaboration
- Time management
- Medical recordkeeping
- Verbal and written communication
- Training and coaching
- Effective multitasking
Timeline
Scheduling Coordinator
Phase II Women's Center
01.2024 - 09.2024
Veterinary Receptionist
Salt Lake City Spay and Neuter Clinic
06.2022 - 11.2023
Veterinary Receptionist
Salt Lake City Spay and Neuter Clinic
08.2017 - 11.2020
Office Manager
Magna A Plus Auto
04.2015 - 08.2017
High School Diploma -
Hunter High School
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