Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Tina Walker

North Pole,AK

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exemptional customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Member Service Representative 2

Golden Valley Electric Association
Fairbanks, Alaska
09.2023 - Current
  • Followed up with customers after their interaction with the organization's services.
  • Responded promptly to emails from members seeking assistance.
  • Researched complex issues related to accounts or services provided by the organization.
  • Monitored compliance with organizational security protocols when interacting with members.
  • Handled customer complaints in an efficient and courteous manner.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Verified identity information on new accounts using established procedures.
  • Maintained accurate records of member interactions and transactions.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Referred complex issues to management for resolution.
  • Provided guidance to members on how best to use the services offered by the organization.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Greeted customers in a friendly and professional manner.
  • Answered incoming calls regarding membership benefits and services.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Financial Services Representative 2

Global Federal Credit Union
Fairbanks, AK
02.2022 - 09.2023
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
  • Cross-sold bank products and services based on customer needs to boost sales.
  • Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
  • Discussed financial needs and goals to present investment options aligned with clients' financial status.
  • Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
  • Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
  • Offered sound financial recommendations to promote financial security, moving clients to take action.
  • Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Guided customers toward upward credit mobility through good financial choices.
  • Received and posted payments to loan accounts.
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid.
  • Processed financial aid documents and completed basic verification of information.

Financial Wellness Consultant

Key Bank
Fairbanks, AK
08.2020 - 01.2022
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Managed relationships with tax authorities, bankers and auditors.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Analyzed competitors and market trends to facilitate business growth.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Advised customers on bank products, services and financial planning options.
  • Assisted customers by answering banking questions and recommending solutions.
  • Helped customers understand and use mobile applications and online banking.
  • Modified, opened and closed customer accounts.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Completed daily cash balancing and operated ATMs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Tracked payments, account updates and customer interactions.

Sales Consultant/Printing Assistant

OfficeDepot/OfficeMax
Fairbanks, AK
01.2019 - 07.2020
  • Examined and produced specific job orders.
  • Maintained machines in good working order by cleaning, lubricating and adjusting.
  • Jogged and stacked paper, delivering blank or partially printed stock to equipment.
  • Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
  • Assisted clients in customizing design and layout of business and personal documents.
  • Kept records of materials used and time needed for projects.
  • Printed customized office documents such as envelopes, newsletters, business cards and programs.
  • Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
  • Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts.
  • Tracked and organized warehouse inventory and accepted and stocked paper and supplies for shipments.
  • Maintained data on printing outputs produced, supplies consumed, printing costs and equipment maintenance and repairs performed.
  • Reviewed orders and collected payments from clients.

Cashier

Dollar Tree Stores
Arlington, TX
02.2018 - 09.2018
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.

Fragrance Temp Ringer

Macys Department Store
Arlington, TX
09.2017 - 01.2018
  • Educated clients on benefits of products with full consultation and cosmetic application.
  • Determined cosmetic needs based on customer's personal features and preferences.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Assisted in daily store recovery and replenishment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Staff

McDonald's Restaurant
North Pole, AK
08.2016 - 11.2016
  • Kept customer and food preparation areas clean and well-organized.
  • Followed company safety standards for food quality and sanitation procedures.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Prepared items according to written or verbal orders, working on several different orders.

Crew Member

Regal Entertainment
Fairbanks, AK
06.2014 - 10.2014
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

North Pole High School
North Pole, AK
05.2016

Skills

  • Ad-Hoc Project Support
  • Administrative Support
  • Analytical Thinking
  • Cash Flow Planning
  • Reports Generation
  • Billing and Invoicing
  • Schedules and Timelines Planning
  • Payments Processing
  • Problem-Solving
  • Data Collection and Processing
  • Financial Analysis and Planning
  • Accounts Payable and Receivable
  • GAAP Accounting Standards
  • Client Relationship Building
  • Loan Applications
  • Customer Relationship Building
  • Cash Management
  • Risk Management
  • Teller Transactions
  • Account Documentation
  • Certificates of Deposit
  • Account Maintenance
  • Financial Services
  • Cash Handling
  • Sales Goals
  • Willingness to Learn
  • Punctual and Dependable
  • Time Management
  • Strong Work Ethic
  • Financial Security
  • Goal Setting and Tracking
  • Employee training
  • Documentation skills
  • Written communication
  • Client education
  • Escalation handling
  • Member account management

Certification

  • Notary License - 2021
  • CPR Certified -2024
  • Alice training -2023,2024,2025

Volunteer Work

  • City of North Pole volunteer work With Former Mayor Doug Issacson (2008-2015)
  • North Pole Babes in Toyland volunteer work selling merch, and providing service to the non-profit organization (2010-2014)
  • FRG Military volunteer work with my mother (2009-2010)

Timeline

Member Service Representative 2

Golden Valley Electric Association
09.2023 - Current

Financial Services Representative 2

Global Federal Credit Union
02.2022 - 09.2023

Financial Wellness Consultant

Key Bank
08.2020 - 01.2022

Sales Consultant/Printing Assistant

OfficeDepot/OfficeMax
01.2019 - 07.2020

Cashier

Dollar Tree Stores
02.2018 - 09.2018

Fragrance Temp Ringer

Macys Department Store
09.2017 - 01.2018

Staff

McDonald's Restaurant
08.2016 - 11.2016

Crew Member

Regal Entertainment
06.2014 - 10.2014

High School Diploma -

North Pole High School

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