Summary
Overview
Work History
Education
Skills
Certification
Notable Coursework
Timeline
Server

Tina Walsh

Taylor,PA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Server

Mondano's
05.2025 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server/Bartender/Cashier

Augustine's club 17
06.2022 - 05.2025
  • Dough maker, server/bartender, front of house cashier, prep cook and takeout.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Food Server/Cashier

Nearme Cafe
03.2022 - 06.2024
  • Server, cashier, cook, food runner, expediter
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.

Sever/Bartender

The Union craft house
01.2022 - 06.2022
  • Sever, Bartender, food runner
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

Server/Bartender

Smoke Eaters
04.2021 - 12.2021
  • Food server, bartender and cashier
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Served high customer volumes during special events, nights, and weekends.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Bamboo Sushi
10.2020 - 05.2021
  • Server, runner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Checked guests' identification before serving alcoholic beverages.

Sales Associate

Citti's Florist
01.2020 - 04.2021
  • Front store sales, floral arrangements, and store setups.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Server/Hostess

Sushi Confidential
12.2018 - 12.2019
  • Server, Hostess, Expediting, food running
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Streamlined order-taking process to minimize wait times for diners.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Office Manager

Wink shapewear & Gypsy outfitters
04.2018 - 11.2019
  • Handles Day to day office operations: Customer service email, phone and social media. Ordering supplies, Stock keeping. Oversees all aspects of shipping national and international. Creating Marketing campaigns and content. Marketing for social media, apps, websites, amazon, locally. Website content management Scheduling, planning and organizing photo shoots, scheduling models, creating 'Looks / Outfits' ,on location set up. Purchasing of product at times deciding which products to carry. Gives creative input when asked. Correspondence with vendors, suppliers, warehouses and shipping companies. Prepares international wholesale orders.Personally Assists the CEO in everyday activities and any errands/ needs that come up.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Web Content Manager (Freelance)

Nearme Yoga / Moosic
11.2014 - 07.2018
  • Web content and social media management for Near me Yoga, Near me Cafe and NEPA Yoga festival.
  • Https://www.nepayogafestival.com/ http://nearmeyoga.com/ https://www.nearmecafe.com/ https://www.facebook.com/nearmecafe/ https://www.facebook.com/nearmeyoga https://www.facebook.com/nearmepackville https://www.facebook.com/NEPAyogafest

Freelance Web content & Social Media Management

Alexander Salazar Fine Art
10.2011 - 06.2014
  • Https://www.alexandersalazarfineart.com/
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Events & Marketing Assistant

R Dien Events
10.2009 - 06.2014
  • Making, contacting and meeting with current and potential partners/ venues/ sponsors/ employment for events. Networking, writing proposals, making designs, picking/ choosing clothing, makeup, hair. Creative thought, and assisting in any daily tasks/ activities needed.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.

Receptionist, Administrative Assistant, Customer Service and Sales

ABM Industries, Inc.
10.2012 - 06.2013
  • Answer phones, make sure the office is clean and stocked at all times. Distribute incoming correspondence and send outgoing mail using USPS and FedEx. Responsible for coding invoices and submitting them for payment. Revenue entry as well as assisting HR, Field office Manager and Main field office Administrator with anything needed. Assisted customers in office; Handle monthly/daily parking revenue tracking/ input; Aging reports; Set up monthly parkers for The Irvine Company (lease specified parking ONLY) and manage accounts; Assist in office operations- supply orders/organization, updating logs, monthly reconciliation of parkers vs. sales, creating/updating/up keeping filing system; Entrusted with office/building keys. Handle Customer service and sales inquiries for monthly parking passes, tracked and collected outstanding fines/ parking tickets. Distributed and collected payment for physical monthly parking passes.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.

Assistant to the Manager, Sales Associate, Airbrush Technician

California Tan: Tanning Centers
11.2009 - 06.2012
  • Both opening and closing of the salon, sales, tours/presenting of equipment, answering phones, making appointments, providing customer service, counter/ cashier, providing information on products and services, selling of membership plans, airbrushing. Creative support with sales, advertising, web and social media. Providing administrative assistance such as, preparing monthly totals and spreadsheets (all three Salons) of costs of goods, gross income, expense reports, monthly bills and deductions, tax totals, check free draft reports twice monthly, weekly ordering of inventory and supplies, making adjusting via Helios (software) to customer files, basic clerical needs of the salon, department and division sales, commission reports, payroll assistance, cancellation and reactivation of memberships, data entry of membership fees and dues.
  • Managed vendor relationships to ensure timely delivery of products/services while maintaining costefficiency.
  • Monitored inventory levels to avoid stockouts or overstocking issues while ensuring proper storage conditions were maintained at all times.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Clerical Support, Administrative Assistant, Finance/Sales

Overland Storage, Inc
03.2009 - 11.2009
  • Administrative and accounting tasks. Filing, data entry, payroll filing, tracking and due diligence on expense reports, compiling sales spreadsheets, making and accounting for financial checklists, contacting vendors for credit and debit purposes, packing and storing past files. Coding packing slips, producing bridge schedules

Counter Clerk, Bartender, Waitress

Augustine's Club17
06.2003 - 01.2009
  • Receiving and processing orders, reservations and take out, cashier, set up for events/parties, preparation of food, tending bar, serving patrons, managing inventory and restocking, signing for packages, as well as scheduling.
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Processed cash, check and credit card payments.
  • Stocked counters, display refrigerators, salad bar and steam table to meet menu and display requirements.
  • Operated cash register to accurately complete customer financial transactions.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Displayed food under appropriate hot or cold conditions to promote freshness and adhere to safe food-handling standards.
  • Kept bar presentable and well-stocked to meet customer needs.

Hostess, Waitress, Banquet Server

WOODLANDS INN AND RESORT
11.2007 - 12.2008
  • Greeting guests, receiving and processing reservations and room service orders, answering multiple phones lines, coordinating seating arrangements, serving patrons, preparing banquet rooms and servicing weddings and events.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Used cash registers and credit card machines to cash out customers.

Education

Some college - Interior Architecture/ Design

Marywood University
Scranton, PA
12.2008

Skills

  • Microsoft Office, HTML, Excel, Photoshop, DreamWeaver, WordPress - 10 years Content Management, JavaScript, Social Media Management, Adobe Illustrator
  • Guest engagement
  • Exceptional customer service
  • Strong work ethic
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Food running
  • Team collaboration
  • Supply restocking
  • Food safety practices
  • Table bussing
  • Dining area maintenance
  • Allergy awareness
  • Tableside etiquette
  • Food station setup
  • Food safety
  • Table resetting
  • Point-of-sale system
  • Buffet setup and takedown
  • Food safety oversight
  • Team player

Certification

  • Food Handler Certification August 2023 to August 2026
  • RAMP certification
  • August 2023 to August 2025
  • The Responsible Alcohol Management Program (RAMP) certification.

Notable Coursework

Foundation Design , Interior Architecture/Design, Foundation Design II, Materials for Interior Architecture,2-D Design, 3-D Design, Instrument Drawing, Sophomore Portfolio Review, AUTOCAD I , History of Furniture, Basic drawing, Art in the Modern Era, The History of Art , Excel, HTML, intro to JavaScript.

Timeline

Server

Mondano's
05.2025 - Current

Server/Bartender/Cashier

Augustine's club 17
06.2022 - 05.2025

Food Server/Cashier

Nearme Cafe
03.2022 - 06.2024

Sever/Bartender

The Union craft house
01.2022 - 06.2022

Server/Bartender

Smoke Eaters
04.2021 - 12.2021

Server

Bamboo Sushi
10.2020 - 05.2021

Sales Associate

Citti's Florist
01.2020 - 04.2021

Server/Hostess

Sushi Confidential
12.2018 - 12.2019

Office Manager

Wink shapewear & Gypsy outfitters
04.2018 - 11.2019

Web Content Manager (Freelance)

Nearme Yoga / Moosic
11.2014 - 07.2018

Receptionist, Administrative Assistant, Customer Service and Sales

ABM Industries, Inc.
10.2012 - 06.2013

Freelance Web content & Social Media Management

Alexander Salazar Fine Art
10.2011 - 06.2014

Assistant to the Manager, Sales Associate, Airbrush Technician

California Tan: Tanning Centers
11.2009 - 06.2012

Events & Marketing Assistant

R Dien Events
10.2009 - 06.2014

Clerical Support, Administrative Assistant, Finance/Sales

Overland Storage, Inc
03.2009 - 11.2009

Hostess, Waitress, Banquet Server

WOODLANDS INN AND RESORT
11.2007 - 12.2008

Counter Clerk, Bartender, Waitress

Augustine's Club17
06.2003 - 01.2009

Some college - Interior Architecture/ Design

Marywood University

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Tina Walsh