Summary
Overview
Work History
Education
Skills
Timeline
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Tina Walters

Roaring Spring,PA

Summary

Dynamic retail and customer service professional with a proven track record at Walmart. . Skilled in training teams and implementing strategic improvements, I excel in customer service and team leadership, fostering loyalty and operational excellence. Working for Walmart for the last 34 years I have strongly followed there 3 basic beliefs, Respect for the Individual, Service to our Customers and Strive for Excellence which I follow in believe you can use these three beliefs at your job and outside of your job.

Overview

2026
2026
years of professional experience

Work History

Retail

Walmart
09.1991 - Current
  • Defined and developed clear expectations to achieve highest standards of retail food service execution.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Increased sales volume by effectively training and motivating retail sales team members.
  • Increased salon revenue through upselling additional services and retail products to clients.
  • Oversaw daily operations, ensuring smooth functioning of all retail departments.
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Developed strong relationships with retail partners, ensuring smooth communication and increased business opportunities.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided support to other departments as needed, demonstrating flexibility and adaptability in a fast-paced retail setting.
  • Provided training to retail staff on proper cash handling procedures, minimizing instances of cash discrepancies.
  • Maintained a clean, organized, and visually appealing retail environment according to brand standards.
  • Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Enhanced customer satisfaction by providing efficient and accurate retail processing services.
  • Collaborated with management on special projects aimed at elevating the retail environment''s aesthetics or functionality.
  • Participated in regular training sessions for continuous improvement in retail knowledge and skills.

Customer Service Manager

Walmart
1991 - Current
  • Led customer service initiatives to enhance client satisfaction and loyalty.
  • Developed training programs for staff, improving service delivery and team efficiency.
  • Analyzed customer feedback to identify trends and implement strategic improvements.
  • Oversaw daily operations, ensuring adherence to company policies and quality standards.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Education

High School Diploma -

Chestnut Ridge High School
New Paris, PA
06.1993

Skills

    Customer Service

    Claims Supervisor

    Retail Team Lead

    Department Manager

Timeline

Retail

Walmart
09.1991 - Current

Customer Service Manager

Walmart
1991 - Current

High School Diploma -

Chestnut Ridge High School

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