Tina Warrick
Walstonburg,NC
Summary
I am a very hard working and dependable employee. I take pride in my work and always complete tasks in a timely manner. I communicate well with others and have a positive attitude. I am great at multi-tasking and pay attention to detail.
Overview
15
15
years of professional experience
2004
2004
years of post-secondary education
Work History
Office Manager
Yellow Petal Farm
Walstonburg, North Carolina
09.2021 - Current
- Managed daily office operations at a local farm focused on sustainable practices.
- Coordinated scheduling and logistics for staff and farm activities.
- Maintained inventory of office supplies and equipment for operational efficiency.
- Facilitated communication between departments to ensure smooth workflow.
- Oversaw maintenance of office equipment to support daily functions.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Customer Service Supervisor
Fort Mountain Retreat Center
Chatsworth, GA
10.2018 - 11.2021
- Supervised daily operations and team performance at a mountain retreat center.
- Trained new staff on customer service protocols and best practices.
- Resolved guest inquiries and complaints to ensure satisfaction and comfort.
- Monitored service quality to maintain high standards in guest interactions.
- Collaborated with management to develop customer service initiatives and strategies.
- Facilitated communication between departments to streamline service delivery processes.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored phone calls to promote better service and provide feedback.
- Maintained accurate records of customer interactions for future reference.
Office Manager
Spring Grading
Reidsville, North Carolina
03.2011 - 07.2018
- Making schedules for employees
- Monitoring supplies for field work
- Keeping track of employee hours
- Communicating with customers
Education
Clayton High School
Clayton, NCSkills
- Office management
- Inventory management
- Scheduling coordination
- Document filing
- Employee training
Timeline
Office Manager
Yellow Petal Farm
09.2021 - Current
Customer Service Supervisor
Fort Mountain Retreat Center
10.2018 - 11.2021
Office Manager
Spring Grading
03.2011 - 07.2018
Clayton High School