Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Webb

Goodyear,AZ

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

29
29
years of professional experience

Work History

Medicare Coordinator

Sun Health Services
Surprise, AZ
06.2022 - Current
  • Followed document protocols to safeguard confidentiality of patient records.
  • Obtained Prior Auth for Medicare Advantage and Medicare A&B.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Carried out day-day-day duties accurately and efficiently.
  • Assisted with Wellness Seminars for Our Residents

Government Programs

CIGNA HEALTHCARE
PHOENIX, AZ
10.2020 - 08.2021
  • Made inbound calls to CIGNA Medicare patients to complete Health Risk Assessments.
  • Provided outstanding coaching to team of 10 employees, which boosted morale within department.
  • Supported individuals with Medicare Benefits with Resources to prevent hospitalization.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.


Population Health Management (Care Navigator)

CIGNA MEDICAL GROUP
PHOENIX, AZ
03.2018 - 10.2020
  • Responsible for submitting Hospital Discharges to Care Coordination and RN's
  • Provided Resources for Social Workers, Meals on Wheels, Advance Directives, and Prescription Assistance.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.


Front Office Supervisor

Cigna Medical Group
Tempe, AZ
03.1993 - 03.2018
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided Billing for Medicare and HMO Products
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

Business Administration

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ

High School Diploma -

Corona Del Sol
Tempe AZ
05.1988

Skills

  • Documenting and Recording Information
  • Calm and Effective Under Pressure
  • Customer Support
  • Community Resources
  • Maintaining Database Information
  • New Product Information
  • Registration and Scheduling
  • Medical Consultation
  • Eligibility Determinations
  • Resolving Problems
  • Administrative Support
  • Medicare Billing/Coding

Timeline

Medicare Coordinator

Sun Health Services
06.2022 - Current

Government Programs

CIGNA HEALTHCARE
10.2020 - 08.2021

Population Health Management (Care Navigator)

CIGNA MEDICAL GROUP
03.2018 - 10.2020

Front Office Supervisor

Cigna Medical Group
03.1993 - 03.2018

Business Administration

Maricopa Community Colleges - South Mountain Community College

High School Diploma -

Corona Del Sol

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Tina Webb