Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SoftwareEngineer
Tina Wegner

Tina Wegner

Indianapolis,IN

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

24
24
years of professional experience

Work History

Clinical Assistant/Administrative Assistant

OHealth Integrated Medicine
01.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Assisted patients with basic care needs.
  • Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
  • Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
  • Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Prepared examination rooms and sterilization of equipment following hospital guidelines.
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Maintained up-to-date patient records with medical histories and test results.
  • Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
  • Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
  • Increased clinic efficiency by effectively communicating with interdisciplinary teams regarding patient needs and care plans.
  • Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted development and implementation of new administrative procedures.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Developed strategies to streamline and improve office procedures.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures, and care plan instructions.
  • Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals.
  • Promoted preventive care measures through patient education on proper nutrition, exercise routines, and medication adherence.
  • Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Self-motivated, with a strong sense of personal responsibility.

Sales/Director of Sales

Farmasi
06.2019 - 12.2023
  • Led high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Enhanced customer satisfaction with focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Fostered a culture of continuous improvement within sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish company''s presence in relevant circles.
  • Utilized consumer trends to shape sales approaches.
  • Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
  • Executed strategic plans for growth and new acquisitions.
  • Increased average deal size by upselling additional products and services to existing clients.
  • Championed use of cutting-edge technology tools among team members, promoting efficiency in day-to-day tasks such as lead management and pipeline tracking.
  • Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
  • Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
  • Launched successful marketing campaigns that generated nflux of qualified leads for sales team to pursue further.
  • Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
  • Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
  • Collaborated with cross-functional teams to develop innovative product offerings that addressed evolving customer demands.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Established and cultivated solid business relationships with new or existing customers.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Facilitated business by implementing practical networking techniques.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Clinical Assitant/Administrative Assistant

Sunrise Healthcare
02.2018 - 10.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Office Manager/Sales Assistant

Indiana Water Solutions
10.2000 - 02.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved employee retention rates by fostering positive work environment and providing growth opportunities through training programs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Launched quality assurance practices for each phase of development
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Supported store management with administrative tasks such as scheduling appointments or updating client records.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Prepared PowerPoint presentations and Word documents for sales presentations.
  • Coordinated logistics and catering for meetings and sales events.
  • Managed efficient cash register operations.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Associate of Arts - Web Design

University of Phoenix
Tempe, AZ

GED -

Columbus East High
Columbus, IN
02.1996

Skills

  • Appointment Scheduling
  • Patient Care Coordination
  • Telephone Etiquette
  • Document filing
  • Adaptability in Healthcare Settings
  • Patient histories
  • Verbal and written communication
  • Knowledgeable in Chirofusion, Quickbooks, Microsoft Excel, Microsoft Word, Google Docs
  • Healthcare Team Collaboration
  • Medical Billing
  • HIPAA Compliance
  • Reliable team player
  • Medical Records Management
  • Customer Service
  • Compassionate
  • Payment Collection
  • Data Entry
  • Medical office administration
  • Account Management
  • Patient Relations
  • Complex Problem-Solving
  • Trustworthy companion
  • Clinical Documentation
  • Electronic Medical Records
  • Patient Assessments
  • Direct Patient Care
  • Case Management
  • Adaptable
  • Care plan discussion
  • Patient confidentiality
  • Clinical Support

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Supervised team of 10 staff members.
  • Recognized for going above and beyond the call of duty.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Clinical Assistant/Administrative Assistant

OHealth Integrated Medicine
01.2022 - Current

Sales/Director of Sales

Farmasi
06.2019 - 12.2023

Clinical Assitant/Administrative Assistant

Sunrise Healthcare
02.2018 - 10.2019

Office Manager/Sales Assistant

Indiana Water Solutions
10.2000 - 02.2009

Associate of Arts - Web Design

University of Phoenix

GED -

Columbus East High

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Tina Wegner