Tina Wenzel
Winona,Minnesota
Summary
Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 18 years of hands-on experience handling various administrative duties and tasks in office setting.
Overview
19
19
years of professional experience
Work History
Urgent Care Coordinator
Winona Health
Winona, MN
10.2021 - Current
- Assisted with scheduling appointments for patients and doctors.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Provided administrative support to nursing staff as needed.
- Created spreadsheets and reports from data gathered from patient files.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Assisted with orienting new employees to departmental procedures.
- Received requests for medical records from outside agencies or individuals.
- Updated patient information in electronic systems according to established policies and procedures.
- Performed clerical tasks such as typing letters, memos, reports., as requested by management.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Lead Emergency Room Technician/Health Unit Coordinator
Winona Health
Winona, Minnesota
08.2004 - Current
- Before residing in the Er I worked in the Long term care portion of Winona health as a CNA and restorative aide providing daily exercise activities according to their care plan
- In the ER I also am proficient in the Health Unit Technician role
- My duties include: Organize patient charts including demographics, insurance information, orders and discharge instructions
- Establish and maintain clear communication with all departments and staff members
- Turnover and replenish rooms with appropriate supplies
- Provide assistance during exams and procedures
- Monitor and record vital signs, perform Electrocardiograms, CPR and other clinical tasks
- Transfer patients to and from Bed, wheelchair and assist with walking
- Maintain a clean and safe work area
- Train new Techs upon hiring and maintain the schedule on a daily basis
- I keep all techs notified with new information and training
- I maintain patient confidentially and enforce HIPPA guidelines.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Provided administrative support to nursing staff as needed.
Education
High School Diploma -
WInona Senior High
06.2003
Skills
- Documentation Advanced
- Patient care Expert
- Lucas Trained Advanced
- NVCI- Non violent Crisis intervention Trained Advanced
- CPR Certified Advanced
- Staff Management
- Customer Service
- Schedule Management
- Appointment Scheduling
- Meeting Coordination
References
- Marilou Dienger, ER Manager, Winona Health
- Kristy Pauly, UC Manager, Winona Health
Timeline
Urgent Care Coordinator
Winona Health
10.2021 - Current
Lead Emergency Room Technician/Health Unit Coordinator
Winona Health
08.2004 - Current
High School Diploma -
WInona Senior High
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