Versatile Director of Operations plans, directs and coordinates overall operations of organization. Well-rounded and direct leader successful in building relations with upper-level decision makers and resolving critical problem areas to deliver client commitments. Familiar with budget management and financial principles. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Teacher
Kelly Educational Services
08.2020 - Current
Develop and implement engaging curriculum aligned with student learning objectives and in adherence with state and district requirements
Collect and analyze student work samples and related data to monitor progress and identify skill gaps
Administer and interpret formal and informal educational assessments and record findings
Align student learning objectives and lesson plans with state and district curriculum requirements
Conduct standardized assessments to evaluate student progress.
Director of Operations
Kershaw County Humane Society
08.2022 - 07.2023
Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
Developed Disaster Relief Policy and Procedure manual
Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
Worked with HR department to recruit candidates, improving company operations
Exceeded Executive Board financial objectives related to profitability and budget adherence, applying stringent cost controls
Led strategic initiatives to improve scalability, agility and efficiency
Reviewed reporting from departments to determine efficacy of communication and productivity
Developed and implemented guidelines for employee evaluations, recruitment and promotion
Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
Established departmental policies and goals in conjunction with board members and organization officials
Developed advertising campaigns or sales promotions to increase brand awareness.
Director of Marketing and Business Development
Kershaw County Humane Society
07.2022 - 08.2022
Enhanced social media strategy success by actively mining social conversations for relevant information and engagement opportunities
Monitored and managed customers' brands across major social networks
Tracked customer engagement and feedback to optimize social media strategies
Engaged daily with community using posts, stories and tweets
Spearheaded successful, multifaceted marketing plans across multiple channels
Attracted target audience with polished, professional and engaging marketing materials
Crafted marketing material and content in consistent tone and brand voice.
Appraisal Supervisor
First Palmetto Bank
10.2015 - 08.2020
Located important historical information on sales by searching public records
Increased appraisal accuracy with interior and exterior photographs and incorporated visual evidence into appraisal reports
Created accurate assessments based on in-person inspections, current market value and location
Identified market trends and incorporated new data to keep appraisals current
Determined tax value by reviewing historical documentation and checking current property condition
Determined the current value of new constructions and building improvements with detailed inspections.
Administrative Assistant/Logistics Analyst
United States Army Medical Materiel Agency
05.2013 - 10.2015
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Developed strategies to streamline and improve office procedures.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Transcribed and organized information to assist in preparing speeches and presentations.
Improved supply chain efficiency by analyzing and optimizing logistics processes.
Tracked orders and notified customers of status or potential delays.
Led process improvement initiatives within the supply chain, resulting in reduced lead times and increased customer satisfaction levels.
Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.