Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Wheeler

Alamosa,CO

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2025
2025
years of professional experience

Work History

Early Intervention Service Coordinator

Blue Peaks Developmental Services
07.2018 - 12.2024
  • Assisted in the development of policies and procedures aimed at improving overall program quality and efficiency.
  • Expedited the referral process for early intervention services, ensuring timely evaluations and interventions for at-risk children.
  • Organized parent workshops and trainings on various topics related to early childhood development, enhancing family knowledge and skills.
  • Increased access to services for children in underserved areas through targeted outreach efforts.
  • Conducted regular home visits to monitor service delivery, providing feedback on therapist performance when needed.
  • Implemented data-driven strategies to optimize the allocation of resources and enhance program effectiveness.
  • Promoted family involvement in decision-making processes, empowering families to take an active role in their child''s development.
  • Evaluated program performance using key indicators, identifying areas for improvement and implementing necessary changes.
  • Participated in professional development opportunities relevant to early intervention best practices, staying current with industry trends and research findings.
  • Served as a liaison between families and school districts during transition planning meetings, advocating for appropriate support services within educational settings.
  • Cultivated strong relationships with local agencies and community partners to expand available resources for families in need.
  • Improved child outcomes by closely monitoring progress and adjusting intervention strategies as needed.
  • Maintained detailed case records, ensuring compliance with state regulations and confidentiality guidelines.
  • Provided ongoing support and guidance to families throughout the early intervention process, fostering trust and rapport.
  • Enhanced family engagement by conducting thorough assessments and developing individualized service plans.
  • Conducted child assessments during intervention visits.

Customer Service Representative

Concentrix
02.2015 - 06.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Correctional Officer

TDCJ
2010 - 2014
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Education

GED -

Caprock Community Action
Plainview, TX
11-2021

Skills

  • Strong organizational skills
  • Exceptional communication
  • Sales and marketing
  • Cultural awareness
  • Itinerary creation
  • Language proficiency
  • Client relationship building
  • Retail sales
  • Client relations
  • High volume environments
  • Interpersonal communications
  • Relationship management
  • Company guidelines and procedures

Timeline

Early Intervention Service Coordinator

Blue Peaks Developmental Services
07.2018 - 12.2024

Customer Service Representative

Concentrix
02.2015 - 06.2018

Correctional Officer

TDCJ
2010 - 2014

GED -

Caprock Community Action

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Tina Wheeler