TINA WHITAKER

Booked shipments and built the loads for LTL in AlphaTruck and PCS.

Scanned and sent documentation via email, responded to questions and concerns via phone and email

Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.

Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.

Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

• Scheduling and tracking loads, inbound and outbound calling, communicating through chat and email
• Running reports

• Assisting dealers and agents with troubleshooting a variety of questions and other duties including follow up on emails and outbound calls
• Also responsible for responding to online chats and call back requests, transferring calls to other departments when needed
• In my current role
• I take inbound and outbound calls with the highest call volume most of the time in the department.

• Greet guests, answer phones,taking and delivering messages, Printing, filing, opening and closing the facility, visiting the residents, room tours, faxing, filing, tracking room meal balances.

• Responsible for helping members, providers, agents and prescribers with questions or concerns regarding Medicare part D for Molina
• Medicare
• Also responsible for claims processing and troubleshooting, placing overrides, providing accurate plan information
• I have assisted in training new hires, taking supervisor calls and other extra projects and responsibilities
• Most recently assisting with pulling and sending phone stats and reports, also have experience with spreadsheet layouts and multitasking, I mover departments in 2015 to MTM
• Pharmacy as a rep, in that position I was responsible for scheduling