Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Whittle

New Llano,Louisiana

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

16
16
years of professional experience

Work History

Front Desk Agent

LaQuinta Inn & Suits
06.2023 - Current
  • Used internal software to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Collected room deposits, fees, and payments.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Facilitated smooth guest experiences by coordinating with multiple departments across property.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Streamlined front desk operations for improved efficiency and faster service delivery.

Front Desk Receptionist

Hampton Inn Leesville/Ft. Polk
09.2021 - 01.2022
  • Keep front desk clean, tidy and supplied with all necessary supplies.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Greet, communicate with and welcome guests
  • Answer all customers' questions and address their complaints
  • Answer all incoming calls, redirect them when needed.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Check, sort and forward emails
  • Monitor office supplies.
  • Monitor and update records and files
  • Print out all daily reports throughout day.
  • Credit card and account balancing.
  • Performs night audit.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at front desk reception area.

Front Desk Manager

IHG Army Hotels Bronson Hall-Historia Hotel
11.2019 - 03.2021
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Contributed to revenue growth by upselling additional services or products whenever possible during client interactions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Implemented organized filing system, facilitating quick access to important documents and improving overall productivity.
  • Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.

Crew Leader

American Moving and Storage
05.2019 - 10.2019
  • Trained employees in time management and proper ways to complete job duties.
  • Good rapport with clients, making sure they were happy before we packed up.
  • Developed strong sense of teamwork among crew members through regular communication and team building activities.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.

Front Desk/Night Audit Supervisor

Holiday Inn Express
09.2016 - 12.2018
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
  • Generated and printed daily financial reports to track hotel performance.
  • Evaluated and promptly resolved lodging facility operational issues.

Hotel Night Auditor

Quality Inn Hotel
02.2014 - 06.2016
  • Checking in/out guest.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Taking inventory.
  • Checking and making reservations.
  • Checking rates of competitors.
  • Dealing with problems with guests when needed.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Developed and maintained positive relationships with guests for satisfaction.

Call Center Representative

Green Mountain Energy Company
07.2008 - 03.2009
  • Handling Payments, Complaints, and rate changes.
  • Delivered prompt service to prioritize customer needs.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Science - Health Administration

University of Phoenix
Fort Polk, LA
01.2016

High School Diploma -

C. H. Yoe High School
Cameron, TX
05.1997

Skills

  • Microsoft Office
  • Multi-line Phone System
  • Records Management
  • Nightly Audits and Cash Handling
  • Problem-solving skills
  • Documentation
  • Office Organization
  • Phone and Email Etiquette
  • Data Entry and Confidentiality
  • Reservation Systems
  • Front Office Management
  • Quality Assessment
  • Administrative Skills
  • Staff Supervision

Timeline

Front Desk Agent

LaQuinta Inn & Suits
06.2023 - Current

Front Desk Receptionist

Hampton Inn Leesville/Ft. Polk
09.2021 - 01.2022

Front Desk Manager

IHG Army Hotels Bronson Hall-Historia Hotel
11.2019 - 03.2021

Crew Leader

American Moving and Storage
05.2019 - 10.2019

Front Desk/Night Audit Supervisor

Holiday Inn Express
09.2016 - 12.2018

Hotel Night Auditor

Quality Inn Hotel
02.2014 - 06.2016

Call Center Representative

Green Mountain Energy Company
07.2008 - 03.2009

Associate of Science - Health Administration

University of Phoenix

High School Diploma -

C. H. Yoe High School

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Tina Whittle