Tina Wilcox
Conroe,Texas
Summary
Enthusiastic Business office Manager experienced in handling budgets and maintaining employee records. Highly skilled at processing worker's compensation, disability claims and company payroll. Possesses innate ability to drive organizational success and employee engagement. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff. And Billing and Collections.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR Coordinator
Deerbrook Skilled Nursing And Rehabilitation
2020.05 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
- Developed training materials to educate managers on effective interviewing techniques, resulting in better hiring decisions.
- Improved employee retention by developing and implementing comprehensive onboarding programs.
- Supported diversity initiatives through targeted recruitment efforts and inclusive workplace policies.
- Facilitated the performance review process, ensuring timely feedback and goal-setting for all employees.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Coordinated technical training and personal development classes for staff members.
- Fostered positive work environment through comprehensive employee relations program.
Business Office Manager
Deerbrook Skilled Nursing And Rehabilitation
2017.10 - 2020.05
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Department Supervisor
Willis Convalescent Center
2014.05 - 2017.10
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Created employee schedules to align coverage with forecasted demands.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Oversaw daily operational performance of [Type] team.
Business Office Manager
Daybreak VentureLLC
2006.06 - 2014.02
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Enabled informed decision-making at the executive level by providing accurate and timely financial reports, highlighting key performance indicators and areas for improvement.
- Delivered performance reviews, recommending additional training or advancements.
- Reduced operating expenses through diligent contract negotiations with suppliers, securing favorable terms without sacrificing quality or service standards.
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with vendors and suppliers to facilitate timely payments.
Education
High School Diploma -
CT High School
AL06.1989
Skills
- HR policies and procedures
- Onboarding and Orientation
- Data Entry and Reporting
- Background Checks
- Recruitment and selection
- Professionalism and Integrity
- HR Metrics and Analytics
- HR software proficiency
- Confidentiality and Discretion
- Talent Acquisition
- Payroll Processing
- Benefits Administration
- Employment law knowledge
- Workforce Planning
- Succession Planning
- Employee Retention
- Networking and relationship building
- Employee Relations Management
- Compensation analysis
- Job Analysis
- Employee Relations
- Human Resources Management
- Compliance
- Staff recruiting and retention
- Company organization
- Customer Relations
- Benefits and payroll coordination
- Professionals in Human Resources Association
- Microsoft Office and Docusign
- Exit Interviews
- Recordkeeping
- New employee orientations
- Project Planning
- ADP
- Online position posting
- Maintains confidentiality
- Superb interpersonal skills
- Payroll coordination
- Recruitment Strategies
- Labor law knowledge
- Staff Management
- Recruitment
- Training programs
- Confidential Document Control
- Report Generation
- Exceptional communicator
- Recruitment Management
- Performance Evaluation
- Quickbooks
- Payroll Administration
- Onboarding, Training, and Development
- Human Resources Operations
- Policy Improvement Recommendations
- Human Resource Information System HRIS
- Recruitment and hiring
- Employee Handbook Development
- Employment Record Verification
- Employee Engagement Strategies
- Relationship Building
- Problem-Solving
- Human Resources Department Processes
- Exit Interviews and Processes
- Payroll Management
- Health and Safety Programs
- Regulatory Compliance
- Employee Recognition Programs
Certification
- Certified in ADP,
Timeline
HR Coordinator
Deerbrook Skilled Nursing And Rehabilitation
2020.05 - Current
Business Office Manager
Deerbrook Skilled Nursing And Rehabilitation
2017.10 - 2020.05
Department Supervisor
Willis Convalescent Center
2014.05 - 2017.10
Business Office Manager
Daybreak VentureLLC
2006.06 - 2014.02
High School Diploma -
CT High School
- Certified in ADP,
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