Tina William
Manor
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
37
37
years of professional experience
Work History
Customer Service Representative III
Texas Department of Licensing and Regulation
03.2011 - Current
- Required to answer a high volume of incoming calls regarding status and requirements for obtaining a license or certificate.
- Assisting customers in search of information concerning compliance of regulations within the agency laws and rules of over 30 different statues.
- Working knowledge of inter-departmental procedures used in processing licenses and the ability to interpret the specific needs for the completion of the application process.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Control Technician
EM2
01.1988 - 03.2011
- 15 years experience in assembly of boards for computer, phones, keyboards, televisions and other electronics.
- Responsibilities included hand soldering, rework and repair building prototypes and tape and reel
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Tested and evaluated product precision against specifications to reduce discrepancies.
Education
General Studies
Austin Community College
Austin, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- hand soldering
- attention to production specifications
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Customer Service Representative III
Texas Department of Licensing and Regulation
03.2011 - Current
Quality Control Technician
EM2
01.1988 - 03.2011
General Studies
Austin Community College
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