Tina Williams
Orlando,Florida
Summary
Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
HCA Healthcare Florida
Oviedo, Florida
09.2023 - 06.2025
- Assisted patients professionally and compassionately at all times.
- Utilized proper phone etiquette for all incoming and outgoing calls.
- Collected and updated demographic and insurance information accurately.
- Obtained authorizations for office visits efficiently.
- Conducted insurance eligibility checks and verified benefits prior to patient visits.
- Scanned and recorded benefit information in patient charts promptly.
- Notified patients about their benefit details and financial responsibilities.
- Scheduled and confirmed non-surgical appointments, ensuring optimal patient flow.
Administrative Assistant/Front Desk Lead
Jonesboro Orthopaedics & Sports Medicine
Jonesboro, AR
09.2020 - 08.2023
- Executed clerical tasks including filing, photocopying, data entry, and faxing.
- Maintained accurate records of petty cash transactions.
- Monitored inventory levels in office supply room to ensure availability.
- Responded promptly to patients inquiries via email and telephone.
- Organized workplace by ordering supplies and maintaining cleanliness.
- Computed, recorded, and proofread reports for accuracy.
Program Eligibility Specialist
Department of Human Services
Jonesboro, Arkansas
11.2012 - 08.2019
- Advised clients on available options when they did not meet program requirements or eligibility guidelines.
- Maintained detailed records of all client interactions.
- Provided information to applicants regarding program requirements and benefits.
- Processed applications for new programs by verifying applicant's eligibility criteria.
- Assisted clients with the completion of application forms and paperwork.
- Reviewed applications to verify client information and resolve discrepancies.
Education
Bachelor of Science - Social Work
Arkansas State University
Jonesboro, Arkansas05-2012
Associate of Applied Science -
Arkansas State University
Jonesboro, Arkansas08-2010
Skills
- Insurance verification and authorization
- Patient scheduling and management
- Data entry and accuracy
- HIPAA and OSHA compliance
- Healthcare regulations
- Patient care and relations
- Communication/Organizational skills
- Case management strategies
- Microsoft Office proficiency
Certification
- Real Estate Licenses
References
References available upon request.
Timeline
Medical Office Specialist
HCA Healthcare Florida
09.2023 - 06.2025
Administrative Assistant/Front Desk Lead
Jonesboro Orthopaedics & Sports Medicine
09.2020 - 08.2023
Program Eligibility Specialist
Department of Human Services
11.2012 - 08.2019
Bachelor of Science - Social Work
Arkansas State University
Associate of Applied Science -
Arkansas State University
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