Tina Williams

Administrator/Teller/Account Manager

Carolina Finance LLC

07.2008 - 07.2025

Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Contacted customers to discuss late payments and options for remitting amounts due.
Established strong relationships with customers, fostering open communication channels for effective debt resolution.
Processed customer transactions promptly, minimizing wait times.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Promoted a welcoming atmosphere in the office by greeting customers warmly upon arrival and addressing them by name when possible.
Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
Increased recoveries by negotiating favorable repayment terms for clients and customers.
Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.