Tina Williams
Medway,MA
Summary
Goal-oriented Director with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity through training and developing leaders. Provides exceptional customer experience while driving revenue and sales. Committed to streamlining store operating process and procedure by establishing strong relationships with corporate business partners.
Overview
32
32
years of professional experience
Work History
Manager-Store Excellence
Luxottica
02.2022 - Current
- Supports over 150 locations to deliver a higher level of store excellence and customer experience through a focus on visual and operational execution.
- Fosters relationships with Store Leaders and Regional Managers to influence positive growth on store assessment results.
- Provides in-person training and direction to promote a learning environment during all visits.
- Facilitates the escalation of store challenges to find resolution in a timely manner.
District Director
Eddie Bauer
10.2014 - 11.2021
- Supports all training and development for approximately 200 employees across 18 store locations.
- Accountable for producing the most profitable stores and highest volume sales in the company.
- Head of Emerging Leaders Program workshops and training sessions, which includes collaborating with a group of peers to rewrite outdated modules.
- Develops managers into key leadership positions within the organization: Area manager, District manager, Regional Support Manager an Company Training Manager
- Coordinates all operations relating to the open, closing and relocation of 8 locations in a 5 year time frame.
District Manager
Delia's, Inc.
09.2009 - 06.2013
- Selected to 2011 and 2012 Strategy Committee by EVP of stores
- Developed company DOR program and initiated roll out to all District Managers
- Mentored Store Manager to District Manager role
- Supported multiple company initiatives: DOD program, DAISY selling program, Coaching session and Business Acumen Leadership
- Produced highest volume sales results with motivational approaches focused on continuous improvement and strategic goal attainment.
District Manager
DSW Shoe Warehouse
01.2009 - 09.2009
- Implemented routine operations and special program initiatives for district group which resulted in the strongest shrink results in the history of the district.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
District Sales Manager
Fossil
09.2008 - 01.2009
- Supported highest volume retail district in the organization; highest profile district including NYC, New Jersey and Philadelphia
- Executed 3 store openings in 4 month time frame. Includes collaboration with all corporate partners and the hiring and training of staff for all locations in a very short time frame. Required intense focus on operational aspects of coordinating with internal as well as external customers.
District Manager
Express
09.1993 - 09.2008
- Ranked #1 District Manager (out of 72) for fiscal year 2004.
- Awarded President's Club Honors every year in District manager role
- Appointed to the Action Learning Team by VP of Stores to support conversion growth during peak business periods
- Responsible for 34 store roll out of NCR register system
- Posted positive comp growth and top top 3rd performance each season leading the Boston Market.
Education
Bachelor of Arts - Accounting
University of Massachusetts Amherst
Amherst, MA05.1993
Skills
- Relationship Building
- Detail-Oriented
- Customer Complaint Resolution
- Time Management
- Staff Training and Development
- Operations Management
- Employee Retention
- Change Management
- Operating Procedures and Policies
- Performance Evaluations
Additional Information
Between 9/2013 and 9/2014 I worked at a local high school in the Special Education Department, serving as a 1:1 aide for a student with Downs Syndrome.
Timeline
Manager-Store Excellence
Luxottica
02.2022 - Current
District Director
Eddie Bauer
10.2014 - 11.2021
District Manager
Delia's, Inc.
09.2009 - 06.2013
District Manager
DSW Shoe Warehouse
01.2009 - 09.2009
District Sales Manager
Fossil
09.2008 - 01.2009
District Manager
Express
09.1993 - 09.2008
Bachelor of Arts - Accounting
University of Massachusetts Amherst