Tina Williamson
Naperville,Illinois
Summary
Respected Team Leader builds strength through inclusiveness. Creates positive culture to encourage team members to share without retribution. Manages team performance to achieve or exceed established goals. Dedicated Logistics Planner focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
LEAD SRC
Midwest Warehouse/ Ryder
11.2022 - 09.2023
- Supervised team of 10+ employees to maintain optimal performance and consistent operations
- Spearheaded team meetings and brainstorming sessions to evaluate goal progress and support project deadlines
- Delegated direction to team members to achieve departmental goals. Organized workflow and resolved daily operational challenges to support goal achievement
- Trained employees to follow standard work processes and learn role-specific skills
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
COMMERCIAL CSR
Road One Intermodal
06.2021 - 11.2022
- Processed policy level transactions via phone and email within level of authority
- Used systems for tracking, information gathering and troubleshooting
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken
- Assisted customers with phone and email requests for assistance, including policy changes and certificates of insurance
- Monitored accounts receivable balances on assigned accounts. Made numerous phone calls to ensure accuracy
- Monitored expiration list to promptly renew expiring policies
- Conducted research to complete service requests
- Collected, documented and entered data from and into multiple applications
- Prepared documentation for customer contracts and transactions
- Made informed decisions under stressful circumstances
- Processed orders and coordinated delivery schedules to meet customer needs
- Provided key information to supervisors regarding customer issues or complaints
- Streamlined daily operations by implementing efficient processes and procedures for handling client inquiries and requests.
- Assisted in the preparation of comprehensive sales reports and presentations for senior management, highlighting both achievements and opportunities for growth.
- Coordinated logistics for product shipments, ensuring timely delivery and minimizing disruptions in the supply chain.
- Boosted company sales by providing exceptional product knowledge and outstanding customer service.
FLOW AND CAPACITY PLANNER
IKEA
05.2018 - 09.2021
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages
- Prioritized tasks and effectively managed time to consistently meet target dates for deliverables
- Completed documentation to prevent shipment delays
- Upgraded orders to expedite priority shipments
- Resolved and communicated transit delays to maximize satisfaction
- Identified equipment and supplies to add items to completed orders
- Responded to incoming calls to address equipment, service and contract issues
- Developed and executed contingency plans for unforeseen events or disruptions, minimizing impact on operations
- Created shipment assignments for carriers to meet client timelines
- Supported development of training materials and technical manuals, updating documentation with new logistics processes
- Continuously reviewed the performance of the logistics operations against targets and service agreements
- Scheduled materials shipment and transportation to meet tight deadlines
- Delivered exceptional customer service through tailored support and professional communication
- Supervised and mentored departmental personnel, helping build valuable employee skill sets
- Directed allocation of incoming materials, supplies, and finished products between organization's departments
- Assessed shipping paperwork for inaccuracies in weight or customer information
- Gathered and reviewed logistics documentation before submitting to auditors
Education
ASSOCIATE OF ARTS - BUSINESS ADMIN
Ashford University
Chandler, AZ03.2019
Skills
Decision making
Team building
Leadership
Team assessment
Conflict resolution
Troubleshoot service issues
Coordinate supplies
Multitasking
Research
Training and coaching
Strategic Thinking
Customer Focus
Quality Management
Lean Manufacturing Tools
Attention to Detail
Computer Skills
Strong Work Ethic
Good Communication
Teamwork and Coordination
Punctual and Reliable
Production Documentation
Production Operations
Machine Operation
Call Center Customer Service
Team Management
Escalation Handling
Knowledge database understanding
Timeline
LEAD SRC
Midwest Warehouse/ Ryder
11.2022 - 09.2023
COMMERCIAL CSR
Road One Intermodal
06.2021 - 11.2022
FLOW AND CAPACITY PLANNER
IKEA
05.2018 - 09.2021
ASSOCIATE OF ARTS - BUSINESS ADMIN
Ashford University
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