Tina Williamson-Black
Boise,ID
Summary
Dedicated patient-focused professional with a strong background in administrative and customer service roles within fast-paced medical environments. Proven ability to enhance operational efficiency by coordinating communications, managing referrals, and enforcing policies. Recognized as a valuable asset to healthcare practices, ensuring seamless service delivery and patient satisfaction. Demonstrated initiative and commitment, and a proven asset to a growing practice.
Overview
26
26
years of professional experience
Work History
Practice Manager
Eyecare Associates Of Boise
Boise
12.2024 - Current
- Manage the practice budget, accounts receivable and payable, track income, expenses, profitability and monitor financial performance, identify areas for improvement.
- Oversee payroll and submitting to Regional Practice Manager.
- Assist in analyzing practice performance data to guide decision-making and pinpoint opportunities for operational improvements.
- Assist in developing long-term strategies for growth and expansion.
- Responsible for resolving team conflicts and coordinating with the Regional Practice Manager and Doctors on any termination decisions.
- Hiring, onboarding and training new employees, fostering a positive work environment to retain staff, and coordinating ongoing training on new protocols, technologies.
- Conduct annual performance evaluations, providing feedback, and setting goals for improvement.
- Daily responsibilities include overseeing patient appointments and staff schedules to ensure optimal patient flow and staffing allocation, while maintaining high-quantity patient care and satisfaction.
- Address patient concerns or concerns promptly.
- Insurance verification
- Patient referrals
- Scheduling
- Scribing with the doctors as needed.
- Checking in contacts, dispensing glasses and contacts to patients at pickup.
- Have some experience billing vision/medical insurance.
Office Lead/Front Desk Receptionist
Eastgate Optical/Eyecare Associates of Boise
Boise, ID
06.2013 - 12.2025
- Manage the practice budget, accounts receivable and payable, track income, expenses, profitability and monitor financial performance.
- Oversee payroll and submitting to Regional Practice Manager.
- Responsible for resolving team conflicts and coordinating with the Regional Practice Manager and Doctors on any termination decisions.
- Hiring, onboarding and training new employees, fostering a positive work environment to retain staff, and coordinating ongoing training on new protocols, technologies.
- Conduct annual performance evaluations, providing feedback, and setting goals for improvement.
- Daily responsibilities include overseeing patient appointments and staff schedules to ensure optimal patient flow and staffing allocation, while maintaining high-quantity patient care and satisfaction.
- Address patient concerns or concerns promptly.
- Insurance verification
- Patient referrals
- Scheduling
- Scribing with the doctors as needed.
- Checking in contacts, dispensing glasses and contacts to patients at pickup.
- Have some experience billing vision/medical insurance.
Front Office Receptionist
Boise Prosthodontics
Boise, ID
03.2013 - 05.2013
- Managed patient interactions, scheduling, and appointment confirmations.
- Coordinated between front and back office to ensure seamless patient flow.
- Managed account receivables, collections, insurance, and patient billing.
- Ensured all business correspondence reached both doctor and office manager timely.
- Help with office marketing and referrals between other general dentist and specialty offices in area.
- Helped assisting when needed.
- Responsible for opening and closing the office on time each day.
Front Office Coordinator
Breshears Chiropractic
Boise, Idaho
03.2012 - 02.2013
- Greet patients and make appointments while maintaining accurate treatment records.
- Liaison for front to back office making sure patient flow, appointments running on time, check patients in and out after procedures.
- Handle the account receivables, collections, insurance verification and patient Billing.
- Coordinated case plans for treatment.
Front Office Receptionist/Dental Assistant
Aspen Dental Care
Meridian , Idaho
04.2010 - 03.2012
- Assist chair side with Oral Surgery, Laser Dentistry, Endodontic procedures, crown, restorations, and children phrophy’s.
- Process and develop digital x-rays
- Monitor patient flow
- Handle patient billing,insurance billing, insurance verification.
- Schedule appointments
- Maintain patient’s digital charts and medical information.
- Coordinate and discussed treatment plans and coverages prior to scheduling.
- Managed recall system.
- Open and closing the office.
- Closing end of day accounts, nightly deposits.
Front Desk Coordinator/Dental Assistant
Southwest Dental Associates
Boise, ID
08.2001 - 03.2010
- Began as sterilization tech, in charge of maintaining OSHA standards in operations, sterilization area, and throughout the office.
- Worked for several years as the only front desk coordinator in charge of all scheduling, patient billing, insurance, billing collections and financing.
- Worked as dental assistant assisting with all general dental procedures, including Ceric crowns, endodontic treatments with rotary and hand files, laser dentistry, IV sedation cases, digital x-rays.
- Maintain patient’s charts and medical information.
- Opening and closing of office.
Server
Amici’s Restaurant
, ID
10.1999 - 10.2002
- Managed daily opening and closing operations for the restaurant.
- Provided superior Customerservice as a waitress, host and bartender.
- Supported kitchen operations when staff wouldn’t show up.
- Balanced cashier's till at day's end.
Education
High School Diploma -
Borah High School
Boise, ID05-1998
Skills
- Practice management skills
- Insurance verification and billing
- Patient Billing
- Scheduling
- Account Payable and Receivables
- Patient Financing
- Collections
- Records Management
- Patient Relations
- Data Base Administration
- HIPAA and OSHA regulations
- Treatment and Surgical Coordination
- Oral Surgery
- Laser Dentistry
- Endodontic Procedures
- Crown Restorations
- Restorative Fillings
- Children's Prophys
- Developing digital x-rays
- Ceric crowns
- IV sedation cases
Front Office Skills
- Insurance Billing
- Patient Billing
- Scheduling
- Account Receivables
- Patient Financing
- Collections
- Records Management
- Patient Relations
- Data Base Administration
Dental Skills
- Oral Surgery
- Laser Dentistry
- Endodontic Procedures
- Crown Restorations
- Restorative Fillings
- Children's Prophys
- Developing digital x-rays
- Ceric crowns
- IV sedation cases
Timeline
Practice Manager
Eyecare Associates Of Boise
12.2024 - Current
Office Lead/Front Desk Receptionist
Eastgate Optical/Eyecare Associates of Boise
06.2013 - 12.2025
Front Office Receptionist
Boise Prosthodontics
03.2013 - 05.2013
Front Office Coordinator
Breshears Chiropractic
03.2012 - 02.2013
Front Office Receptionist/Dental Assistant
Aspen Dental Care
04.2010 - 03.2012
Front Desk Coordinator/Dental Assistant
Southwest Dental Associates
08.2001 - 03.2010
Server
Amici’s Restaurant
10.1999 - 10.2002
High School Diploma -
Borah High School