History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. Over 40 years dedicated to food service. Seasoned Food & Beverage Manager offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.
Hi, I’m
Tina Willison
Hospitality
Daytona Beach,FL
Summary
Overview
34
years of professional experience
Work History
Beaches Daytona/Booze BoxDaytona Beach, FL
General Manager
11.2021 - Current
Job overview
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Oceanside Golf & Country ClubOrmond Beach, FL
Assistant Food and Beverage Director
07.2016 - 10.2021
Job overview
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Estimated potential worker issues to produce detailed resource documentation.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Education
Daytona State CollegeDaytona Beach, FL
Some College (No Degree) from Everything
University Overview
Clayton College of Natural HealthOnline
Some College (No Degree) from Holistic Health
University Overview
Skills
- Staff Leadership
- Inventory Management
- Menu Pricing and Writing
- Money Handling
- Problem Solving
- Training and Onboarding
- Problem-Solving
- Front of House Management
- Anticipating Problems
- Quality Assurance
- Recruitment and Hiring
- Investigating Complaints
- Service Delivery Management
- Scheduling Staff
- Employee Performance Evaluations
- Managing Deliveries
- Delegating Assignments and Tasks
- Performance Improvement
- Relationship Building
- Health Code Compliance
- Documentation and Recordkeeping
- Reliable and Responsible
- Time Management
- Collaboration and Teamwork
- Customer Retention
- Event Coordination
- Managing Reservations and Large Parties
- POS Terminal Operation
- Team Leadership
- Work Planning and Prioritizing
- Conflict Resolution
- Coaching and Mentoring
- Catering Services
- Critical Thinking
- Liquor Law Compliance
- Calm and Pleasant Demeanor
- Calendar and Scheduling Software
Timeline
General Manager
Beaches Daytona/Booze Box
11.2021 - Current
Assistant Food and Beverage Director
Oceanside Golf & Country Club
07.2016 - 10.2021
Daytona State College
Some College (No Degree) from Everything
Clayton College of Natural Health
Some College (No Degree) from Holistic Health