Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
SeniorSoftwareEngineer

Tina Wilmoth

Lebanon,MO

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

walmart store 14
06.2022 - 01.2024
  • I was a sponsor for the front end
  • I also worked in customer service and returns/money center
  • I have experience in banking, ordering, profit loss, and profit gains, along with stocking and the many duties that go along with retail.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Store Manager (ASM)

Dollar General
06.2019 - 08.2021
  • Orders, banking, schedule, stocking, hiring, cashier
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Store Manager (ASM)

Kum and go Former Assistant manager
08.2015 - 06.2019
  • Banking, deposits, schedule, ordering, hiring, stocking.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Deputy Jailer

Laclede County Sheriff's Office
03.2011 - 03.2019
  • 1
  • Intake/booked inmates into the system
  • 2
  • Released inmates from the system
  • 3
  • Transported inmates to facilities
  • 4
  • Attended and escorted inmates to court.
  • Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over Number inmates simultaneously.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Supervised inmates during meals, recreation and other activities.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Documented inmate behavior and activities in logbooks.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Investigated and responded to incidents of inmate misconduct.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to inquiries from inmates and other members of public.
  • Administered drug tests to inmates.
  • Interviewed inmates to obtain information and evidence.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Prepared reports to document incidents and violations.
  • Assisted in intake and release of inmates.
  • Conducted security checks of inmates and living areas.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Coordinated with other law enforcement personnel to exchange information.

Education

High school diploma -

Bourghs - China Lake, CA
China Lake California
06.1981

Skills

  • 10 key typing
  • Cash handling
  • Communication skills
  • Customer service
  • Human resources
  • Store management
  • Profit & loss
  • Typing
  • Management
  • Restaurant experience
  • Supervising experience
  • Cash register
  • Team management
  • Shift management
  • Leadership
  • Sales
  • Clerical experience
  • Multi-line phone systems
  • Medical receptionist
  • Bartending
  • Hospitality
  • Guest services
  • Patient care
  • HIPAA
  • Dispatching
  • Information Security
  • Call Management
  • Product Knowledge
  • Account updating
  • Scheduling
  • Appointment Scheduling
  • Paperwork Processing
  • Complaint resolution
  • Consultative Sales
  • Conflict Mediation
  • Product Education
  • Complaint Handling
  • Money handling abilities
  • Microsoft Office Suite
  • Multi-line phone talent
  • Computer Proficiency
  • Report Preparation
  • Process Optimization
  • Staff education and training
  • Service Upselling
  • Customer RMA management
  • Prioritization
  • Staff Training
  • Proofreading
  • Key stakeholder relationship building
  • Filing
  • Receiving support
  • Client Relations
  • Retail store support
  • POS systems expert
  • Key holder experience
  • Conflict Resolution
  • Route Management
  • Customer Relations
  • Product and service solutions
  • Store maintenance
  • Customer Service
  • Dispute Resolution
  • Lead Generation
  • Document Control
  • Team Development
  • Credit adjustments
  • Call center experience
  • Professional telephone demeanor
  • Warranty Service
  • Account Management
  • Minute Taking
  • Escalation management
  • Documentation
  • Customer Education
  • Critical Thinking
  • Product Sales
  • Stock management
  • Problem Resolution
  • Payment Processing
  • Customer Relationship Management (CRM)
  • Recordkeeping strengths
  • Call Center Operations
  • De-Escalation Techniques
  • Call triaging
  • Clerical Support
  • Sales closing
  • Administrative Support
  • Medical terminology knowledge

Certification

  • CPR Certification
  • Certified Medical Assistant

Personal Information

Relocation: Jacksonville, AR

Timeline

Customer Service Representative

walmart store 14
06.2022 - 01.2024

Assistant Store Manager (ASM)

Dollar General
06.2019 - 08.2021

Assistant Store Manager (ASM)

Kum and go Former Assistant manager
08.2015 - 06.2019

Deputy Jailer

Laclede County Sheriff's Office
03.2011 - 03.2019

High school diploma -

Bourghs - China Lake, CA

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