Tina Woorlorpai
Fargo,ND
Summary
Proven track record in enhancing customer satisfaction and streamlining front office operations, notably at Sandford Health. Skilled in office administration and problem-solving, adept at managing multiple tasks efficiently. Demonstrated ability to improve processes, leading to increased efficiency and productivity. Excelled in roles requiring exceptional file management and listening skills, contributing to a professional and welcoming environment.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Sandford Health
08.2021 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
Customer Service Agent
Walmart
07.2019 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Bank of the West
03.2017 - 06.2019
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
ST Martin Catholic School
Monrovia Liberia09.2009
Skills
- File Management
- Inventory Control
- Office Organization
- Office Administration
- Spreadsheet tracking
- Call Routing
- Time Management
- Hospitality services
- Problem-solving skills
- Listening Skills
Timeline
Front Desk Receptionist
Sandford Health
08.2021 - 09.2024
Customer Service Agent
Walmart
07.2019 - 07.2021
Customer Service Representative
Bank of the West
03.2017 - 06.2019
High School Diploma -
ST Martin Catholic School
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