Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Tina Yates

Alba,MO

Summary

Seasoned Senior Manager with a proven track record at Goodwill Joplin, MO, showcasing exceptional talent development and business performance management. Spearheaded store openings and sales floor redesigns, achieving consistent sales growth. Excelled in cross-functional team leadership and strategic planning, demonstrating strong problem-solving and interpersonal skills.

Overview

36
36
years of professional experience

Work History

Senior Manager

Goodwill Joplin, MO
Joplin, MO
02.2013 - 01.2025
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mentor other managers.
  • Helped in the opening of a new store.
  • Oversaw two Missouri stores.
  • I redid the sales floor design to enhance sales. Made displays, and performed essential supervisory duties, focusing on achieving desired results.
  • Attaining the sales goal in which I grew every year I was there.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Facilitated team meetings and workshops to align on goals and strategies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted performance reviews and provided feedback to direct reports for career development.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed a team of 24+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.

District Sales

PSC
Joplin, MO
01.2020 - 11.2023
  • Implemented sales programs by developing field sales action plans.
  • Public relations increased businesses reached by 80%
  • Helped employee workers to clean and oversee the care of jobs booked. Filled in on jobs, if needed, completed.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Gained a new account for profitable sales in a new city.

Integrity Caregiver

Integrity
Joplin, MO
06.2010 - 06.2015
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity by 60%
  • Cooking and cleaning advancing there living quarters
  • Shopping for needs improved in cost spent
  • Paying bills improved credit scores

Server

Filling Station
Alba, MO
05.2009 - 07.2012
  • Circulating within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours helps increase sales by 75%.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.

Student/Externship

WTI/St Johns Heart Institute
Joplin, MO
05.2007 - 07.2008
  • 180 hours Externship: Administrative, Clinical, & Laboratory improved customer service
  • Medical office basics: Terminology, Anatomy, Physiology, Microsoft Word/Excel/PowerPoint.
  • Administrative Medical Procedures: Telephone Triage, Scheduling, Insurance Billing, & ICD-9-CM Coding. Ethics and Legalities, Patient Rights, and Confidentiality.
  • Interactive Patient Care: EKGs, Pharmacology/Drug Administration, Patient Symptoms & History, Vitals, Completing Physician Orders, Record Keeping.
  • Clinical Medical Procedures: Phlebotomy, Minor and Emergency Surgical Procedures, Pharmacology - Drug Classification, Emergency Procedure (CPR and First Aid).

Shift Leader/Manager of Operations

Pizza Inn
Joplin, MO
10.1988 - 05.2006
  • Fostered a team-oriented environment to increase morale and productivity, which improved sales by 90%.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Developed promotional strategies to attract more customers during slow periods.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Maintained positive working relationship with fellow staff and management.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Resolved customer complaints promptly and professionally.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Implemented strategies to increase sales and improve service quality.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Monitored inventory levels and ordered supplies as needed.
  • Coordinated shift workers for inventory receiving auditing and restocking.
  • Adhered to all health code regulations while preparing food items for customers.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Education

AMT Registered Medical Assistant - Medical

WTI
Joplin
07-2008

GED -

Joplin High
Joplin, MO
05-1988

Skills

  • Business performance management
  • Reporting oversight
  • Talent development
  • Troubleshooting and problem resolution
  • Partnership development
  • Data-driven decision making
  • Cross-functional team leadership
  • Organizational improvement
  • Logistics operations management
  • Documentation and reporting
  • Operations and strategic planning
  • Direct sales, Public Relations
  • Microsoft Word/Excel
  • Hiring, Training, Leading

Affiliations

  • Modeling
  • Landlord
  • Double stacker,pallet jack,and electric pallet jack
  • Decorator
  • Gardening
  • Home Health Care
  • Child Care
  • Sales
  • Organizational skills
  • Finances
  • Integrity

Accomplishments

  • Carried top sales for a year and half out of 13 stores
  • Number one store in round up sales for a year out of 13 stores
  • Flipped a store in one month when was given three months to accomplish it.
  • Customer Service Manager ,2nd Asst Manager , 1st. Asst Manager , Manager then Senior Manager
  • Top sales in contests
  • Decorator winner

Timeline

District Sales

PSC
01.2020 - 11.2023

Senior Manager

Goodwill Joplin, MO
02.2013 - 01.2025

Integrity Caregiver

Integrity
06.2010 - 06.2015

Server

Filling Station
05.2009 - 07.2012

Student/Externship

WTI/St Johns Heart Institute
05.2007 - 07.2008

Shift Leader/Manager of Operations

Pizza Inn
10.1988 - 05.2006

AMT Registered Medical Assistant - Medical

WTI

GED -

Joplin High

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