Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tina Yuriko Parker

Honolulu

Summary

Accomplished leader with a solid background at Hawaiian Airlines, specializing in team management and operational efficiency. Achieved notable revenue growth through effective implementation of disciplinary procedures and performance enhancements. Strong communication and problem-solving skills foster collaboration among over 400 flight attendants. Committed to delivering results through innovative practices and continuous improvement.

Overview

22
22
years of professional experience

Work History

Manager: Performance

Hawaiian Airlines
Honolulu
01.2019 - Current
  • Manage a group of over 400 flight attendants in a union environment with a collective bargaining agreement upheld by Hawai’i state law, creating positive touchpoints with up to 250 flight attendants daily.
  • Prepare and advocate company positions during disciplinary hearings, handling grievances and appeals.
  • Act as the main liaison for flight attendants, providing guidance on policies, procedures, and emergencies.
  • Responsible for implementing appropriate progressive disciplinary action following union guidelines and company policy when necessary.
  • Engage in Hawaiian Emergency Assistance Response Team Initial Training, growing management and flight attendant participation. Member of In-Flight’s GO Team, pivotal to provide support at the side of an aviation accident or incident, if activated.

In-Flight Services Manager

Hawaiian Airlines
01.2011 - 01.2019
  • Managed a group of 170 flight attendants in a union environment with a collective bargaining agreement.
  • Assisted flight attendants pre-flight on aircraft to ensure operational efficiency, secure passenger safety and comfort, nurture a supportive workplace environment, and contribute to the company’s overall financial success.
  • Established a Probationary Flight Attendant Program, guiding more than 1,200 new hires to date in Operations, Teamwork & Collaboration, and Culture & Legacy throughout their inaugural six-month tenure.
  • Led team-driven initiatives, including the Sick Leave Monitor Program in 2015, which led to the creation of the Crew Absence Team in 2017 and the addition of six In-Flight Management Team members.

Catering Operations and In-Flight Revenue Specialist

Hawaiian Airlines
01.2007 - 01.2011
  • Managed financial reporting for Catering Operations, overseeing a budget of $50.5 million annually.
  • Developed and executed strategic revenue enhancement plans, implementing a Buy on Board program, growing on-board revenue by over $2 million YoY.
  • Coordinated daily operations, contributing to the launch of 40+ new menus annually, and conducted regular kitchen visits to ensure compliance and quality across 14 network locations.

Restaurant Manager

Tiki’s Grill and Bar
Honolulu
01.2004 - 01.2007
  • Directed six front-of-house teams while supervising the day-to-day running of a 10,000 square foot establishment boasting a 380-seat restaurant and bar with live, local entertainment.
  • Fostered motivation and collaboration among a diverse staff that included up to 80 front-of-house and 65 back-of-house employees in an at-will environment while upholding company policy.
  • Managed the successful achievement of immediate and future revenue targets, growing an average annual revenue of $25 million YoY.

Education

Some College (No Degree) -

Pitzer College
Claremont, CA

Skills

  • Disciplinary procedures
  • Team management
  • Operational efficiency
  • Performance management
  • Effective communication
  • Problem solving

Accomplishments

  • 2015: Hawaiian Airlines Kupono Award Winner
  • A peer-nominated quarterly award recognizing those who consistently embody the company values, lead by example, and serve as a role model for leadership through their actions.

Timeline

Manager: Performance

Hawaiian Airlines
01.2019 - Current

In-Flight Services Manager

Hawaiian Airlines
01.2011 - 01.2019

Catering Operations and In-Flight Revenue Specialist

Hawaiian Airlines
01.2007 - 01.2011

Restaurant Manager

Tiki’s Grill and Bar
01.2004 - 01.2007

Some College (No Degree) -

Pitzer College

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