Tina Ziegler
BAYFIELD,Colorado
Summary
Accomplished Asst. Manager at Family Dollar, adept in team leadership and customer service, significantly enhancing customer satisfaction and repeat business. Expert in money handling and decision-making, demonstrated through meticulous cash management and fostering a positive work environment. Proven track record in improving operational efficiency and building strong relationships with staff and customers alike.
Overview
35
35
years of professional experience
Work History
Asst. Manager
Family Dollar
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Cashier
Winco Foods
07.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Walmart
04.2017 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Office Manager
Endrizzi Excavating
02.1990 - 07.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
Western High School
Anaheim, CA06.1978
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
Timeline
Asst. Manager
Family Dollar
12.2023 - Current
Cashier
Winco Foods
07.2022 - 08.2023
Sales Associate
Walmart
04.2017 - 07.2022
Office Manager
Endrizzi Excavating
02.1990 - 07.2015
Western High School